Working with Legacy Reports in Freshdesk

First contact resolution (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom/Growth onwards, except for: Feature Old plan CurrentĀ plan Filters for agen...
Thu, 13 Jul, 2023 at 8:00 PM
First response SLA (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Estate...
Thu, 13 Jul, 2023 at 8:00 PM
Resolution SLA (Helpdesk In-depth)
All features of the Helpdesk In-depth report are available from Blossom onwards, except for: Feature Plan Filters for agents and customers Est...
Thu, 13 Jul, 2023 at 8:00 PM
Ticket received, resolved, unresolved trends (Ticket volume trends)
The Tickets received/resolved/unresolved graph is one of the graphs available under the Ticket volume trends report; the others are the Load analysis graph...
Thu, 13 Jul, 2023 at 8:00 PM
Load analysis (Ticket volume trends)
The Load analysis graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, resolved, unresolved tren...
Thu, 13 Jul, 2023 at 8:00 PM
Day of the week, hour of the day trend (Ticket volume trends)
The Hour of the day and day of the week graph is one of the graphs available under the Ticket volume trends report; the others are the Ticket received, r...
Thu, 13 Jul, 2023 at 8:00 PM
Agent Performance report
The Agent Performance report gives a Supervisor or a custom support manager a summary of your agents' effort and performance in the selected time perio...
Thu, 13 Jul, 2023 at 8:00 PM
Group Performance report
The Group Performance report gives a Supervisor or a custom support manager a summary of their agents' effort and performance in the selected time per...
Thu, 13 Jul, 2023 at 8:00 PM
Performance distribution
The performance distribution graphs focus on the agent/group performance metrics such as first response time, average response time and resolution time. T...
Thu, 13 Jul, 2023 at 8:00 PM
Working with 'Time Sheet Summary' legacy report
Keeping track of the time spent on each ticket helps you generate timesheets and invoice your clients. Freshdesk's Time Sheet Summary lets you generate...
Thu, 13 Jul, 2023 at 8:00 PM