Freshdesk’s search feature lets you find tickets, solution articles, forum posts and customers. To add more accuracy to ticket searches and make your life easier, we’ve introduced Filtered Search.

For example, you can now easily look for ‘console repair’ tickets received in the last 10 days, assigned to a specific group and so on using the filters available. Essentially, you can filter your ticket searches by the exhaustive ticket property list, including the custom ticket fields.

How to use Filtered Search 

  • In the search results page, you'll be able to use the filters on the tickets tab

  • In the filter section, you can select the values for the fields and hit the 'apply' button.