Average Handling Time
What is Average Handling Time (AHT)? Why is AHT useful? How to set up AHT? How does AHT work? How to use Time Logs and AHT? What is Average Handling...
Thu, 13 Jul, 2023 at 6:34 PM
How to configure average handle time? The Average Handling Time (AHT) lets you view the total time an agent spends resolving each ticket. The AHT stopwatch...
Thu, 13 Jul, 2023 at 6:34 PM