Bringing in your support team

Everything you need to invite your support team into Freshdesk, organize them into groups and get them started supporting customers

Adding new support agents
You can add full-time and occasional agents to your Freshdesk. You can restrict which parts of your Freshdesk each of your agents can see and what actions ...
Thu, 13 Jul, 2023 at 7:06 PM
Understanding Full-time vs Occasional Agents
Agents in Freshdesk can be 'Full-time' or 'Occasional'.  Full-time agents are those in your core support team who will log in to your ...
Thu, 13 Jul, 2023 at 7:06 PM
Organizing Agents into Groups
You can organize your agents into different groups to help them focus on certain types of issues. Each group can have different kinds of canned responses a...
Thu, 13 Jul, 2023 at 7:06 PM