Prevention of multiple and/or uninformed replies

Features that help stop agent collision and give more context to agents replying to tickets

Agent collision detection
When you have a system where agents can pick tickets on their own, it's common to have two or more agents looking at the same ticket and even replying ...
Thu, 13 Jul, 2023 at 7:59 PM
Traffic cop and auto refresh
Note: Traffic cop is available for all customers from Blossom/Growth onwards while the auto-refresh notification is available on Estate/Pro. Agents somet...
Thu, 13 Jul, 2023 at 7:59 PM