Time-tracking on a ticket

Keeping track of time spent
For businesses that charge clients on the basis of time, keeping track of time-spent and generating timesheet reports to invoice them is a vital ability; a...
Thu, 13 Jul, 2023 at 7:59 PM
Using average handling time for time tracking
The Average Handling Time (AHT) is a metric that defines the total time you spend on tickets. It's a stopwatch that automatically starts when you visit ...
Thu, 13 Jul, 2023 at 7:59 PM