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The Freshdesk iOS app lets you provide support on the go anytime you want from your iPhone. You can resolve issues anytime, even outside working hours a...

  Once you login to the Freshdesk app, you will see the ticket list. The ticket list view displays the priority (low, medium, high, urgent), status (open,...

Search for tickets, customers/contacts, and knowledgebase articles (solutions) across your help desk, in the app.   Click on the  icon at the bottom and...

Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can...

Settings To access Ticket notifications, go to your profile icon The users can find the agent name, email ID & URL that has been logged in.  ...

Contact Screen and Contact Lists The Freshdesk app lets you access details about any contact present in your helpdesk by clicking on the contacts icon ...

The Freshdesk app supports universal links in iOS versions 9 and greater. When you click on a ticket link in any app, the ticket would open in the Freshde...

1. Can customers use the Freshdesk mobile app to check on their tickets? No. The Freshdesk mobile app is designed to make it easier agents to handle...

The Freshdesk iOS app has a scorecard widget that displays important information about everyday tickets in your Today view. The widget displays the number o...

You can ensure that every time you access the Freshdesk mobile app, it is authenticated using biometrics/passcode by enabling app lock. Currently, if yo...