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Solution articles or knowledge base posts promote self-help in your support portal. They should ideally cover all aspects of your product or service - in t...

Apart from allowing you to format your solution articles in rich text, Freshdesk also lets you customize their meta information. That way, you can optimize...

When you have a large team or a lot of agents contributing to your Knowledge Base, features that enable easy collaboration are always helpful. Below are so...

In the realm of customer support, maintaining consistency and efficiency is paramount. A comprehensive and up-to-date Knowledge Base can solve two of the b...

Most businesses, big or small, struggle to keep their Knowledge Base up to date - not everybody has the time to sit down and push out all the wisdom they&...

Our Knowledge Base editor includes the customary rich text formatting options, but it can do a lot more than that. Here are a few inbuilt features that can...

Multiple teams or agents working on the help center content can now collaborate seamlessly using the new Freshconnect’s integration with the Freshdesk knowl...

In addition to the basic text editor options available in the knowledge base, you can now make use of advanced formatting options such as: Quick inser...

You can now save time on creating your articles by creating templates for How to, User guide, FAQs, and more. While creating these templates, you can make u...

As a business, you will have a knowledge base to host information (how-tos, guides, tutorials, etc.) about your product or service, which can be consumed by...