Managing your Knowledge Base

Working with Article Versioning
When you are creating an article, multiple reviews and updates based on feedback are almost inevitable before publishing your article. Creating checkpoints ...
Thu, 13 Jul, 2023 at 8:04 PM
Understanding the Knowledge base dashboard
The knowledge base dashboard enables managers and agents to understand the status of all the articles in the knowledge base at a quick glance. This can help...
Thu, 13 Jul, 2023 at 8:04 PM