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Threads help you to create organized discussions around specific topics or tickets. With Threads, you can discuss a topic in a chat-like interface inside th...

TABLE OF CONTENTS Creating a forward thread Forward Threads: limitations on quoted text Configuring automation rules on Forward Threads Notifications o...

TABLE OF CONTENTS Creating a discussion thread Limitations on Discussion Threads Notifications on Discussion Threads Using the Search bar for Threads  ...

TABLE OF CONTENTS Creating Private Threads on a ticket Configuring automation rules on Private Threads Notifications on Private Threads Using the Searc...

TABLE OF CONTENTS Private Notes Forward Threads Working with threads on the mobile app Threads: Limitations on the Mobile App Note: On Freshdesk a...

Note: On Freshdesk accounts created before February 2023, Threads will be enabled by the end of March 2023. You can configure automation rules to trigg...

Threads enable agents to have focused discussions around a specific topic inside the ticket on a chat-like interface without clogging up the main conversati...