Account Details - NPS History

The NPS History tab contains the full history of NPS scores submitted by users of this account, including score submit date, user email as well as the comment associated with each score.

The Account's current NPS score is calculated as the average of all the scores received within the last 90 days of the latest score, including the latest score. The detractor/promoter calculation displayed on the top is also based on the scores received within the last 90 days of the latest score, including the latest score.

Screen_Shot_2018-10-16_at_3.27.38_PM.png

Click on the Comments to read the full details of each individual response.

Screen_Shot_2018-10-16_at_3.31.28_PM.png 

You can also manually add an NPS entry by clicking the "Add NPS Entry" button on the top right. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments