Alert Playbooks allow CSM managers to specify how they'd like their CSMs to respond to a particular alert and provides best practices for dealing with it.
Playbooks can be easily configured by adding a text description to a list of steps (subtasks) on how an alert should be acted upon. A playbook can be assigned to any alert when defining the rules for that alert.
To create a playbook, go to the "Alert Playbooks" page in "Management Center" under "Settings". Click "New Playbook".
On the playbook creation page:
1. Add a title of the playbook.
2. Add a description of this playbook.
3. Add subtasks to this playbook.
4. Add links to related documents for this playbook.
You can add links to internal or external documents as reference readings for your CSMs to this playbook.
5. Save the playbook.
If everything looks good, click "Save" to save the playbook.
View more about managing playbooks.