How Natero handles account NPS history updates?

Natero captures the entire NPS history of an account.

You can attach a user to each score when sending NPS updates as a list of history items. On each NPS history update, the account's current score is calculated as the average over all scores (from all the users of that account) within 30 days of the latest score.  

You can also directly set an account's score using the current_nps_score property via the Account API (this score is also added to the NPS history), or via the Bulk Account Editing in the Management Center's Account Setting section.

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