How Natero handles account NPS history updates?

Natero captures the entire NPS history of an account.

You can update NPS history of an account via the following methods:

  • 3rd party integration, such as Asknicely, etc 
  • Account REST API using the current_nps_score property
  • Direct update within the Natero UI

To set account NPS score via the API, you can attach a user to each score when sending NPS updates as a list of history items. On each NPS history update, the account's current score is calculated as the average of all the scores (from all the users of that account) submitted within the 30 days of the latest score.  

To set account NPS score manually within the UI, click on the "Edit Account" button on the account details page and update the NPS score field. This will update the account's current score to be the same as the value you entered. 

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