https://support.natero.com/support/home 2026-03-29T08:03:01+00:00 always 1.0 https://support.natero.com/support/solutions 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/159648 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000022 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000024 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000025 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000279 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000280 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000281 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000283 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000284 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000285 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000286 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000287 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000288 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000289 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000290 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000291 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000292 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000293 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000294 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000298 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000349 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000354 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/50000000355 2026-03-29T08:03:01+00:00 always 0.8 https://support.natero.com/support/solutions/folders/50000000063 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000064 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000065 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000071 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000072 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000073 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000074 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000075 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000076 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000077 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000078 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000079 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000080 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000081 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000082 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000083 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000084 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000085 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000086 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000087 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000000103 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001357 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001358 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001359 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001360 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001361 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001362 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001363 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001365 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001366 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001367 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001368 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001369 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001371 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001372 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001373 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001374 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001375 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001376 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001377 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001378 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001379 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001380 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001381 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001387 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001388 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001389 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001390 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001391 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001392 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001393 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001395 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001397 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001398 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001399 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001400 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001401 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001404 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001405 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001406 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001407 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001408 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001409 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001410 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001411 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001412 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001414 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001415 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001416 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001417 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001418 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001419 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001420 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001421 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001422 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001423 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001424 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001425 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001426 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001427 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001428 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001430 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001431 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001432 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001433 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001434 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001436 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001437 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001438 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001440 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001442 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001443 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001445 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001447 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001448 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001449 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001450 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001451 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001452 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001455 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001457 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001458 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001459 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001460 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001461 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001462 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001463 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001464 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001465 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001466 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001467 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001469 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001470 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001471 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001473 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001474 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001475 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001476 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001477 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001478 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001479 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001480 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001481 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001482 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001483 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001484 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001485 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001564 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001565 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001566 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001567 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/folders/50000001568 2026-03-29T08:03:01+00:00 always 0.64 https://support.natero.com/support/solutions/articles/215321-setting-up-customer-satisfaction-surveys 2025-04-24T09:20:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000672-product-terminology 2019-10-04T19:21:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000673-metrics-and-dimensions 2019-10-04T19:21:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000674-frequently-asked-questions 2019-10-14T12:39:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000690-tutorial-account-and-user-list 2019-10-04T19:21:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000691-tutorial-chart-explorer 2019-10-04T19:21:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000692-webinar-task-management 2019-10-04T19:21:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000693-webinar-triggered-emails-and-custom-dashboards 2019-10-04T19:21:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000694-tutorial-account-workflows 2019-10-04T19:21:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000695-tutorial-custom-dashboard 2019-10-04T19:21:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000696-tutorial-custom-account-view 2019-10-04T19:21:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000697-tutorial-alerts-playbooks 2019-10-04T19:21:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000698-tutorial-email-trigger 2019-10-04T19:21:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000699-tutorial-account-health-score 2019-10-04T19:21:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000704-measure-the-impact-of-onboarding-practices 2019-10-04T19:21:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000708-task-management-for-customer-success-teams 2019-10-04T19:21:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000709-improve-product-value-and-marketing-campaigns-with-customer-analytics 2019-10-14T12:39:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000710-managing-qbr-in-natero 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000711-using-metrics-in-list-view-custom-view-and-chart-explorer 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000713-using-account-nps-score-in-natero 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000714-optimize-your-onboarding-process 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000715-example-rules-for-account-views-and-alerts 2019-10-04T19:21:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000716-aggregation-segmentation-analysis 2019-10-04T19:21:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000719-configure-account-health-score 2019-10-04T19:21:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000720-automate-wootric-nps-survey-using-smart-trigger-rules 2019-12-17T02:08:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000721-natero-quick-start-for-csms 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000766-explorer 2019-10-14T12:39:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000768-tasks 2019-11-05T00:46:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000770-account-details 2019-11-06T04:54:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000771-dashboards 2019-10-14T12:39:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000772-management-center 2019-11-11T11:34:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000773-accounts 2019-11-11T11:57:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000774-csm-portfolio-page 2020-06-02T21:56:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000775-account-workflows 2019-10-14T12:39:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000776-workflows-vs-playbooks 2020-01-24T03:41:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000777-close-dismiss-and-delete-alerts-and-alert-tasks 2019-10-04T19:21:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000778-will-alerts-disappear-upon-changed-account-behavior- 2019-10-14T12:39:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000781-managing-alerts 2020-02-13T03:28:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000786-why-can-t-i-see-alerts- 2019-10-14T12:39:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000790-explorer-overview 2019-10-14T12:39:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000792-accounts-users-exploration 2019-11-11T10:54:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000793-accounts-comparison 2019-10-04T19:21:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000794-time-comparison 2019-10-04T19:21:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000796-computed-metrics 2020-08-12T01:43:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000797-metric-time-account-aggregation 2020-06-24T22:19:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000798-chart-explorer 2019-11-11T11:23:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000799-analytics-overview 2020-02-19T04:12:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000801-assign-accounts-to-csms 2019-11-06T04:39:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000802-deleted-account-vs-churned-account 2019-11-09T02:37:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000803-re-sync-deleted-accounts 2019-10-14T12:39:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000804-unchurn-an-account 2019-10-14T12:39:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000805-how-account-assignment-affects-reporting- 2019-10-04T19:21:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000806-users 2020-02-26T05:25:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000807-account-tiers 2019-10-14T12:39:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000808-account-bulk-editing 2019-10-14T12:39:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000809-account-settings 2019-11-11T11:35:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000810-mark-an-account-as-churned 2019-10-14T12:39:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000811-role-permissions 2019-11-26T05:03:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000812-account-lifecycle-stages 2019-10-14T12:39:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000813-csm-seat-vs-analyst-seat 2020-02-20T03:34:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000814-custom-dimensions-metrics-overview 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000815-reporting-of-custom-dimensions-metrics 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000816-set-up-custom-dimensions-metrics 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000817-account-details-activity 2019-10-04T19:21:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000818-account-details-workflows 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000819-account-details-tasks 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000820-add-account-interactions 2020-01-22T05:06:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000821-account-details-financials 2019-10-04T19:21:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000822-account-details-support 2019-10-04T19:21:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000823-account-details-metrics 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000824-add-account-tasks 2019-10-14T12:39:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000825-account-details-contacts-users 2019-10-14T12:39:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000826-account-details-documents 2019-10-04T19:21:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000827-account-details-alerts 2019-10-14T12:39:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000828-account-details-communications 2019-10-04T19:21:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000829-account-details-nps-history 2019-10-04T19:21:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000830-activity-rank 2019-10-14T12:39:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000831-account-hierarchy 2019-12-20T03:57:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000832-account-details-health-score 2019-10-14T12:39:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000833-add-account-support-tickets 2019-10-04T19:21:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000834-create-custom-account-views 2019-10-04T19:21:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000835-account-details-overview 2020-02-04T04:54:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000836-account-details-modules-and-features 2019-10-04T19:21:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000837-define-health-criteria 2019-11-12T01:48:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000838-health-score-metrics 2019-10-14T12:39:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000839-use-label-event-dimension-in-health-score 2020-01-22T00:02:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000840-calculation-of-account-health-score 2019-11-11T12:27:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000841-account-health-score 2019-11-12T01:52:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000842-alert-retrigger-delay 2019-10-04T19:21:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000843-using-dimensions-metrics-and-events-in-rules 2020-01-22T00:05:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000844-alert-playbook-overview 2019-10-14T12:39:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000845-manage-alert-rules 2019-10-04T19:21:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000846-manage-playbooks 2019-10-14T12:39:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000847-create-an-alert-playbook 2019-10-14T12:39:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000848-create-an-alert 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000850-task-and-workflow-reporting 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000851-task-overview 2020-02-04T05:57:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000852-task-subscriber-groups 2020-02-04T05:29:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000853-managing-workflow-tasks 2019-11-09T03:57:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000854-managing-alert-tasks 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000855-task-email-notifications 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000856-how-email-re-trigger-delay-works- 2020-01-09T03:09:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000857-unsubscribe-users-from-natero-emails 2019-10-04T19:21:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000858-email-tracking-stats-and-deliverability- 2020-02-22T03:13:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000859-email-trigger-list-generate-and-send-time 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000860-enable-natero-email-feature 2020-02-22T02:54:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000862-email-center-overview 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000863-create-an-email-campaign 2019-10-14T12:40:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000864-create-an-email-trigger 2019-11-13T00:25:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000866-dashboard-alerts 2019-10-14T12:40:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000867-dashboard-support 2019-10-04T19:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000868-team-performance 2019-10-04T19:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000869-dashboard-financial 2019-10-04T19:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000870-dashboard-modules-features 2019-10-04T19:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000871-dashboard-activity 2019-10-04T19:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000872-dashboard-workflows 2019-10-04T19:21:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000873-dashboard-communications 2019-10-04T19:21:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000874-custom-dashboard 2020-02-26T04:39:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000878-create-a-customer-list 2019-11-06T04:16:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000879-list-explorer 2019-11-11T11:29:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000881-how-to-link-users-to-multiple-accounts- 2019-10-14T12:40:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000882-how-to-set-up-ms-dynamics-oauth-for-natero- 2019-10-14T12:40:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000883-can-i-send-account-dimensions-via-js-api- 2019-10-04T19:21:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000884-syncing-csm-assignment-from-salesforce 2019-10-04T19:21:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000885-how-to-manually-add-accounts-to-natero- 2019-10-14T12:40:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000886-updating-account-attributes 2019-10-14T12:40:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000887-how-to-set-up-your-salesforce-oauth-for-natero- 2019-12-18T01:36:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000889-how-to-set-up-zoho-crm-oauth-for-natero 2019-10-14T12:40:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000890-entity-relationship-between-accounts-users 2019-10-14T12:40:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000891-how-to-set-up-mavenlink-oauth-for-natero 2019-10-14T12:40:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000892-setting-up-an-ms-azure-instance-for-natero-access-to-ms-dynamics 2019-10-14T12:40:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000893-how-to-setup-hubspot-oauth-for-natero 2019-11-13T00:38:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000895-credential-setup-in-netsuite 2019-10-04T19:21:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000896-integration-credentials-for-popular-crm-systems 2019-10-14T12:40:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000897-event-javascript-library 2019-10-04T19:21:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000898-segment 2019-10-14T12:40:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000899-event-rest-api 2019-10-04T19:21:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000900-mixpanel 2019-10-04T19:21:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000901-does-natero-support-event-dimensions- 2019-10-04T19:21:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000902-differences-between-sending-metrics-via-the-event-api-and-using-custom-account-metrics 2019-10-04T19:21:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000903-sessions-time-estimation-in-natero-for-events 2019-11-16T02:46:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000904-session-id-and-session-time 2019-10-04T19:21:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000905-natero-metrics-and-dimensions 2020-02-25T11:33:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000906-pendo 2020-05-15T03:54:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000907-report-an-event-to-natero 2020-02-29T00:41:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000908-how-to-set-up-gotomeeting-oauth-for-natero 2019-10-14T12:40:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000909-how-to-set-up-intercom-oauth-for-natero- 2019-10-14T12:40:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000910-setting-up-zendesk-ticket-mapping-to-natero 2019-10-04T19:21:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000911-how-to-set-up-google-calendar-oauth-for-natero 2020-02-28T03:07:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000912-how-does-gotomeeting-or-zoom-integration-work 2019-10-04T19:21:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000913-how-to-set-up-zoom-oauth-for-natero 2019-10-14T12:40:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000914-how-to-set-up-jira-oauth 2020-05-23T04:31:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000915-how-does-google-calendar-integration-work 2019-10-14T12:40:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000916-updating-the-nps-history-of-an-account 2020-02-21T00:09:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000917-support-and-chat-systems 2019-10-14T12:40:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000918-how-to-set-up-zoho-desk-oauth-for-natero 2019-10-14T12:40:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000919-natero-bcc-emails 2020-02-08T02:50:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000920-nps-systems 2019-11-06T04:56:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000921-how-to-set-up-quickbook-oauth-for-natero- 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000922-how-to-model-subscription-discounts-or-coupons- 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000923-setting-account-renewal-dates 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000924-mapping-invoices-and-subscriptions-to-natero 2019-10-04T19:21:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000925-how-account-mrr-is-calculated-in-natero- 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000926-financial-systems 2019-11-06T04:57:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000927-how-to-represent-subscription-add-ons- 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000928-syncing-3rd-party-fields 2019-11-06T04:52:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000929-frequently-asked-questions 2019-10-14T12:40:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000930-how-soon-can-i-see-data-in-natero- 2019-10-04T19:21:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000931-mapping-data-into-natero 2020-02-05T05:01:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000932-where-can-you-find-natero-api-keys- 2019-10-14T12:40:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000933-what-can-you-track-in-natero- 2019-10-04T19:21:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000935-integrate-third-party-systems-with-natero 2019-10-04T19:21:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000936-synchronizing-accounts-across-your-systems 2019-10-04T19:21:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000000937-single-sign-on-sso-setup 2019-11-05T08:04:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000001032-it-administration 2019-11-06T04:00:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000001033-natero-api-uploader 2019-12-05T05:30:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000001034-configure-two-factor-authentication 2019-11-06T04:10:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000003132-redacting-sensitive-information 2023-07-03T14:12:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007433-proactive-outreach-for-shopify 2023-07-13T18:33:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007434-proactive-support-email-outreach 2023-07-13T18:33:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007435-setting-up-your-sandbox 2023-07-13T18:33:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007436-sandbox-vs-production 2023-07-13T18:33:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007437-track-changes-using-audit-log 2023-07-13T18:33:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007438-using-canned-forms-to-increase-agent-productivity 2023-07-13T18:33:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007439-understanding-sla-policies 2023-07-13T18:33:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007440-configuring-multiple-sla-policies 2023-07-13T18:33:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007441-setting-sla-targets-for-every-response 2023-07-13T18:33:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007442-setting-up-sla-reminders-and-escalations 2023-07-13T18:33:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007444-what-are-business-hours-and-calendar-hours- 2023-07-13T18:33:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007445-configuring-multiple-business-hours-in-freshdesk 2023-07-13T18:33:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007446-adding-multiple-email-addresses-to-freshdesk 2023-07-13T18:33:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007447-supporting-multiple-products-with-freshdesk 2023-07-13T18:33:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007449-customizing-your-thank-you-page 2023-07-13T18:33:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007450-localize-your-feedback-forms-with-multilingual-customer-satisfaction-surveys 2023-07-13T18:33:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007452-creating-and-using-ticket-templates 2023-07-13T18:33:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007453-controlling-agent-access-with-roles 2023-07-13T18:33:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007454-creating-a-custom-role 2023-07-13T18:33:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007455-ticket-scope-vs-agent-role-what-s-the-difference- 2023-07-13T18:33:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007456-modifying-and-deleting-agent-profiles 2023-07-13T18:33:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007457-assuming-identities 2023-07-13T18:33:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007458-advanced-ticket-scope 2023-07-13T18:33:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007459-understanding-shared-agent-roles-and-privileges 2023-07-13T18:33:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007460-how-to-restrict-ticket-access-to-agents- 2023-07-13T18:33:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007461-pre-populating-feedback-widget-form 2023-07-13T18:33:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007462-setting-up-linked-tickets 2023-07-13T18:33:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007463-creating-and-linking-a-tracker 2023-07-13T18:33:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007464-automate-linked-ticketing-workflows 2023-07-13T18:33:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007465-improving-agent-productivity-using-freshdesk-arcade 2024-01-12T23:31:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007466-setting-up-freshdesk-arcade 2023-07-13T18:33:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007467-levels-and-accomplishments 2023-07-13T18:33:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007468-understanding-and-creating-a-new-quest 2023-07-13T18:33:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007469-creating-a-new-quest 2023-07-13T18:33:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007470-leaderboards-trophies-and-badges 2023-07-13T18:33:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007471-resetting-the-points-in-the-arcade 2024-01-12T23:30:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007488-setting-up-agent-shifts-in-freshdesk 2023-07-13T18:33:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007489-scheduling-out-of-office-for-agents 2023-07-13T18:33:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007490-understanding-average-handling-time 2023-07-13T18:34:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007491-configuring-average-handling-time 2023-07-13T18:34:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007493-overview-of-custom-objects-in-freshdesk 2023-10-03T19:28:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007494-adding-custom-object-records-in-freshdesk 2023-10-03T19:30:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007495-understanding-associations-in-custom-objects 2023-10-03T19:31:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007496-managing-custom-object-records 2023-10-03T19:33:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007497-custom-objects-reporting-and-analytics-in-freshdesk 2023-07-13T18:34:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007498-custom-objects-ticket-creation-automation 2023-07-13T18:34:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007499-custom-objects-time-triggers-automation 2023-07-13T18:34:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007500-custom-objects-ticket-updates-automation 2023-07-13T18:34:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007501-custom-objects-portals 2023-07-13T18:34:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007502-forward-and-convert-your-support-emails-to-tickets-in-freshdesk 2023-07-13T19:06:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007503-multi-channel-support 2023-07-13T19:06:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007504-getting-feedback-from-your-website-with-the-feedback-widget- 2023-07-13T19:06:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007505-using-sender-s-name-as-ticket-requester-in-forwarded-emails 2023-07-13T19:06:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007506-creating-a-new-ticket-from-agent-portal 2023-07-13T19:06:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007508-how-do-i-show-the-freshdesk-help-widget-on-wordpress- 2023-07-13T19:06:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007509-connect-your-chat-and-crm-accounts-with-freshdesk-with-just-a-click 2023-07-13T19:06:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007510-introduction-to-multiple-ticket-forms 2023-07-13T19:06:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007511-setting-up-multiple-ticket-forms 2023-07-13T19:06:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007512-editing-cloning-and-deleting-a-ticket-form 2023-07-13T19:06:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007513-run-automation-on-tickets-created-through-a-specific-form 2023-07-13T19:06:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007514-linking-one-or-more-ticket-forms-to-your-portal-and-help-widget 2023-07-13T19:06:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007515-adding-new-support-agents 2023-07-13T19:06:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007516-understanding-full-time-vs-occasional-agents 2023-07-13T19:06:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007517-organizing-agents-into-groups 2023-07-13T19:06:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007519-the-customers-tab-and-what-it-can-do 2023-07-13T19:06:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007520-creating-companies-and-contacts 2023-07-13T19:06:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007521-customer-360-get-complete-context-on-your-customer 2023-07-13T19:06:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007522-importing-and-exporting-customer-data 2023-07-13T19:06:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007523-timezone-and-language-import-format 2023-07-13T19:06:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007524-customizing-customer-fields 2023-07-13T19:06:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007525-merging-contacts 2023-07-13T19:06:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007526-changing-customer-password 2023-07-13T19:06:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007527-associating-one-contact-with-multiple-companies 2023-07-13T19:06:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007528-identifying-contacts-with-an-external-id 2023-08-02T19:52:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007529-personalize-your-support-using-customer-segments 2023-07-13T19:06:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007531-understanding-the-default-fields-in-your-ticket-form 2023-07-13T19:06:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007532-creating-custom-fields-in-your-ticket-form 2023-07-13T19:06:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007533-using-dependent-fields-in-your-ticket-form 2023-07-13T19:06:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007534-understanding-ticket-statuses 2023-07-13T19:06:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007535-creating-dynamic-sections 2023-07-13T19:07:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007536-multilingual-ticket-fields-and-forms 2023-07-13T19:07:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007537-how-to-delete-or-archive-a-ticket-field-you-created- 2023-07-13T19:07:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007538-modifying-custom-ticket-forms 2023-07-13T19:07:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007539-ticket-fields-omnichannel-sources 2023-07-13T19:07:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007540-how-search-in-freshdesk-works 2023-07-13T19:07:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007541-filtered-search-for-tickets- 2023-07-13T19:07:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007542-the-getting-started-guide-for-admins 2023-07-13T19:07:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007543-system-and-browser-requirements-for-freshdesk 2023-07-13T19:07:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007544-working-with-the-all-new-admin-console 2023-07-13T19:07:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007545-rebranding-your-support-portal-to-reflect-your-brand-guidelines- 2023-08-02T19:52:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007546-using-a-custom-support-url-and-pointing-the-cname 2023-07-13T19:07:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007547-setting-up-multiple-languages-in-freshdesk-for-the-support-portal-and-the-help-widget- 2023-07-13T19:07:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007549-customizing-freshdesk-url-checks-impacts-and-reconfigurations-post-change 2023-08-02T19:52:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007555-checking-recent-helpdesk-activity 2023-07-13T19:59:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007557-working-with-the-ticket-list-view 2023-08-02T19:52:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007558-monitoring-important-tickets-by-becoming-a-watcher 2023-07-13T19:59:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007559-merging-two-or-more-tickets-together 2023-07-13T19:59:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007560-customized-table-view 2023-07-13T19:59:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007561-sorting-ticket-conversations-with-freshdesk 2023-07-13T19:59:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007562-managing-freshchat-tasks-in-freshdesk 2023-07-13T19:59:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007563-creating-scenarios 2023-07-13T19:59:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007564-using-and-verifying-a-scenario 2023-07-13T19:59:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007566-driving-additional-context-with-requester-info 2023-07-13T19:59:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007567-understanding-ticket-statuses 2023-07-13T19:59:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007568-using-to-do-lists 2023-07-13T19:59:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007569-viewing-ticket-activity-history 2023-07-13T19:59:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007571-using-keyboard-shortcuts-in-your-support-portal 2023-07-13T19:59:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007573-add-reminders-in-freshdesk 2023-07-13T19:59:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007574-working-with-focus-mode-in-your-freshdesk-account 2023-07-13T19:59:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007575-replying-to-a-ticket 2024-01-12T23:31:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007576-forwarding-tickets-to-a-third-party 2023-07-13T19:59:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007577-providing-public-ticket-links-for-easy-access 2023-07-13T19:59:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007578-personal-canned-responses-for-agents 2023-07-13T19:59:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007579-using-canned-responses-in-ticket-replies 2023-07-13T19:59:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007580-personal-scenarios-for-agents 2023-07-13T19:59:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007582-quick-actions-in-ticket-reply 2023-07-13T19:59:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007583-annotating-images-in-freshdesk 2023-07-13T19:59:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007584-know-your-customer-journey 2023-07-13T19:59:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007585-give-your-team-more-context-with-the-summary-feature 2023-07-13T19:59:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007586-smart-date-and-time-detection-google-calendar- 2023-07-13T19:59:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007587-private-notes-for-internal-sharing 2023-07-13T19:59:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007588-non-invasive-updates-with-public-notes 2023-07-13T19:59:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007589-providing-public-ticket-links-for-easy-access 2023-07-13T19:59:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007590-agent-collision-detection 2023-07-13T19:59:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007591-traffic-cop-and-auto-refresh 2023-07-13T19:59:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007596-keeping-track-of-time-spent 2023-07-13T19:59:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007597-using-average-handling-time-for-time-tracking 2023-07-13T19:59:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007602-portals-portal-settings 2023-08-02T19:52:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007603-configuring-a-custom-ssl-certificate-for-your-support-portal 2023-07-13T19:59:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007604-the-all-new-freshdesk-portal-an-overview- 2023-08-02T19:52:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007605-customizing-your-customer-portal 2023-07-13T19:59:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007606-understanding-themes-to-personalize-your-customer-portal-appearance 2023-07-13T19:59:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007607-guide-for-existing-customers-to-experience-the-new-freshdesk-portal 2023-07-13T19:59:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007608-customizing-the-look-and-feel-of-your-freshdesk-customer-portal- 2023-07-13T19:59:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007609-setting-up-advanced-ticket-filters-on-your-customer-portal 2023-07-13T19:59:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007610-submitting-a-ticket-via-email 2023-07-13T19:59:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007611-creating-a-support-account 2023-07-13T19:59:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007612-using-the-customer-support-portal 2023-07-13T19:59:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007616-editing-an-end-user-profile 2023-07-13T19:59:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007618-when-and-how-to-use-the-triggers-for-automations 2023-07-13T19:59:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007619-setting-up-automation-rules-to-run-on-ticket-creation 2023-07-13T19:59:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007620-setting-up-automation-rules-to-run-on-time-triggers- 2023-07-13T19:59:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007621-setting-up-automation-rules-to-run-on-ticket-updates 2023-07-13T19:59:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007622-assigning-tickets-to-a-group-using-automations 2023-07-13T19:59:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007623-sharing-tickets-with-other-freshdesk-accounts 2023-07-13T19:59:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007624-using-webhooks-in-automation-rules-that-run-on-ticket-updates 2023-07-13T19:59:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007625-time-triggers-based-on-custom-statuses 2023-07-13T19:59:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007626-webhook-to-create-a-new-ticket-when-reply-is-received-on-a-closed-ticket 2023-07-13T19:59:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007627-webhook-to-automatically-send-a-first-response-on-a-new-ticket 2023-07-13T19:59:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007628-setting-up-rules-that-detect-auto-responses 2023-07-13T19:59:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007629-creating-common-reply-templates-with-canned-responses 2023-07-13T19:59:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007630-exporting-importing-canned-responses 2023-07-13T20:00:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007631-understanding-dynamic-content-and-placeholders 2023-07-13T20:00:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007632-why-some-placeholders-are-unavailable-in-the-placeholders-popup 2023-07-13T20:00:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007633-deeper-insights-into-canned-responses-usage 2023-07-13T20:00:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007634-understanding-automatic-ticket-assignment 2023-07-13T20:00:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007635-ticket-assignments-with-freshdesk-omniroute- 2023-08-02T19:52:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007637-setting-up-round-robin-ticket-assignment 2023-07-13T20:00:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007638-setting-up-load-balanced-ticket-assignment 2023-07-13T20:00:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007639-setting-up-skill-based-ticket-assignment 2023-08-02T19:52:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007641-using-suggested-solutions 2023-07-13T20:00:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007642-how-to-set-up-custom-agent-status-freshdesk-omnichannel 2023-07-13T20:00:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007643-understanding-agent-availability-with-agent-activity-reports 2023-07-13T20:00:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007644-custom-agent-status-freshdesk 2023-08-02T19:53:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007645-introduction-to-analytics 2023-07-13T20:00:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007646-support-metrics-in-freshdesk-analytics 2023-08-22T11:19:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007647-filtering-reports-in-analytics 2023-07-13T20:00:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007648-scheduling-and-subscribing-to-reports-in-analytics 2023-07-13T20:00:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007649-exporting-your-data-in-analytics 2023-07-13T20:00:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007650-how-to-apply-three-level-drill-down-on-widget-data 2023-07-13T20:00:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007651-creating-custom-metrics-in-analytics 2023-07-13T20:00:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007652-creating-custom-attributes-in-analytics 2023-07-13T20:00:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007653-interactive-filters-as-widgets 2023-07-13T20:00:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007654-saving-reports-in-analytics 2023-07-13T20:00:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007655-cookies-and-browser-settings-for-analytics 2023-07-13T20:00:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007656-coming-soon-ai-powered-ticket-forecast 2023-07-13T20:00:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007658-analytics-features-for-each-plan 2023-07-13T20:00:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007660-an-overview-of-omnichannel-curated-reports 2023-07-13T20:00:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007661-overview-of-curated-reports 2023-07-13T20:00:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007662-ticket-volume-trends-report 2023-07-13T20:00:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007663-helpdesk-ticket-volume-report 2023-07-13T20:00:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007664-helpdesk-performance-report 2023-07-13T20:00:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007665-average-first-response-time-in-analytics-helpdesk-performance- 2023-07-13T20:00:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007666-average-resolution-time-in-analytics-helpdesk-performance- 2023-07-13T20:00:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007667-average-response-time-in-analytics-helpdesk-performance- 2023-07-13T20:00:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007668-average-first-assign-time-in-analytics-helpdesk-performance- 2023-07-13T20:00:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007669-first-contact-resolution-in-analytics-helpdesk-performance- 2023-07-13T20:00:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007670-tickets-first-responded-within-sla-in-analytics-helpdesk-performance- 2023-07-13T20:00:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007671-tickets-resolved-within-sla-in-analytics-helpdesk-performance- 2023-07-13T20:00:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007672-understanding-the-curated-knowledge-base-reports 2023-07-13T20:00:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007673-performance-distribution-report-in-analytics 2023-07-13T20:00:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007674-agent-performance-report-in-analytics 2023-07-13T20:00:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007675-group-performance-report-in-analytics 2023-07-13T20:00:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007676-time-sheet-summary-report-in-analytics 2023-07-13T20:00:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007677-ticket-lifecycle-report-in-analytics 2023-07-13T20:00:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007678-average-handling-time-report 2023-07-13T20:00:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007679-top-customer-analysis-report-in-analytics 2023-07-13T20:00:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007680-customer-satisfaction-survey-report-in-analytics 2023-07-13T20:00:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007684-unresolved-tickets-in-analytics-helpdesk-ticket-volume- 2023-07-13T20:00:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007685-custom-reporting-basics 2023-07-13T20:00:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007686-applying-filters-at-a-widget-level-in-analytics 2023-07-13T20:00:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007687-applying-report-filters-in-custom-reports 2024-05-20T16:49:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007688-setting-up-multiple-metrics-inside-a-widget 2023-07-13T20:00:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007689-adding-group-by-as-a-filter-in-analytics 2023-07-13T20:00:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007690-applying-a-different-date-range-dimension-for-a-metric 2023-07-13T20:00:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007691-adding-a-widget-to-another-report 2023-07-13T20:00:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007692-build-your-own-chart-widgets-in-analytics 2023-07-13T20:00:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007693-text-widgets-and-widget-styling-in-custom-reports 2023-07-13T20:00:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007694-creating-a-custom-report-for-your-knowledge-base 2023-07-13T20:00:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007695-what-s-changed-with-the-all-new-report-builder- 2023-07-13T20:00:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007696-reporting-features-for-each-plan 2023-07-13T20:00:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007697-helpdesk-in-depth-report-overview 2023-07-13T20:00:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007698-created-tickets-helpdesk-in-depth- 2023-07-13T20:00:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007699-resolved-tickets-helpdesk-in-depth- 2023-07-13T20:00:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007700-unresolved-tickets-helpdesk-in-depth- 2023-07-13T20:00:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007701-reopened-tickets-helpdesk-in-depth- 2023-07-13T20:00:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007702-average-first-response-time-helpdesk-in-depth- 2023-07-13T20:00:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007703-average-response-time-helpdesk-in-depth- 2023-07-13T20:00:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007704-average-resolution-time-helpdesk-in-depth- 2023-07-13T20:00:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007705-average-first-assign-time-helpdesk-in-depth- 2023-07-13T20:00:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007706-first-contact-resolution-helpdesk-in-depth- 2023-07-13T20:00:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007707-first-response-sla-helpdesk-in-depth- 2023-07-13T20:00:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007708-resolution-sla-helpdesk-in-depth- 2023-07-13T20:00:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007709-ticket-received-resolved-unresolved-trends-ticket-volume-trends- 2023-07-13T20:00:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007710-load-analysis-ticket-volume-trends- 2023-07-13T20:00:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007711-day-of-the-week-hour-of-the-day-trend-ticket-volume-trends- 2023-07-13T20:00:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007712-agent-performance-report 2023-07-13T20:00:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007713-group-performance-report 2023-07-13T20:00:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007714-performance-distribution 2023-07-13T20:00:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007715-working-with-time-sheet-summary-legacy-report 2023-07-13T20:00:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007716-ticket-lifecycle-report 2023-07-13T20:00:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007717-working-with-top-customer-analysis-legacy-report 2023-07-13T20:00:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007718-filtering-reports 2023-07-13T20:00:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007719-saving-reports 2023-07-13T20:00:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007720-scheduling-reports 2023-07-13T20:00:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007721-export-ticket-activities-from-your-helpdesk 2023-07-13T20:00:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007722-export-ticket-properties-from-your-helpdesk 2023-07-13T20:00:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007723-today-s-insights-for-your-helpdesk 2023-07-13T20:00:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007724-what-can-you-do-with-reporting- 2023-07-13T20:00:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007725-report-sharing-in-freshdesk-analytics 2024-05-22T14:39:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007726-team-dashboards-setup-and-functionality 2023-07-13T20:00:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007727-introduction-to-apps 2023-07-13T20:01:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007728-what-is-a-custom-app- 2023-07-13T20:01:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007730-how-to-update-and-delete-tickets-using-the-bulk-ticket-manager-light-app- 2023-07-13T20:01:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007731-how-to-hide-ticket-fields-using-the-hide-disable-ticket-fields-app- 2023-07-13T20:01:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007732-how-to-set-up-the-reply-from-email-using-email-configuration-app- 2023-07-13T20:01:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007733-how-to-merge-tickets-using-the-auto-ticket-merger-app- 2023-07-13T20:01:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007734-how-to-add-signatures-based-on-groups-in-freshdesk-using-the-signature-management-plus-app- 2023-07-13T20:01:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007735-how-to-enable-single-sign-on-for-google-apps-premier-edition- 2023-07-13T20:01:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007736-the-google-contacts-app 2023-07-13T20:01:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007737-the-google-analytics-app 2023-07-13T20:01:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007738-the-google-calendar-app 2023-07-13T20:01:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007740-the-google-hangouts-app-part-2-for-customers 2023-07-13T20:01:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007748-how-to-enable-google-apps-sso-for-your-freshdesk-account 2023-07-13T20:01:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007749-how-to-disable-gmail-gadgets-for-selected-users- 2023-07-13T20:01:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007750-how-to-disable-gmail-gadget-for-all-users- 2023-07-13T20:01:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007751-how-to-get-google-hangouts-notifications-on-your-freshdesk-tickets- 2023-07-13T20:01:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007752-the-google-drive-app 2023-07-13T20:01:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007758-the-jira-plus-app 2023-07-13T20:01:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007759-the-pivotal-tracker-app 2023-07-13T20:01:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007761-the-jira-app-creating-a-custom-field 2023-07-13T20:01:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007765-the-nimble-crm-app 2023-07-13T20:01:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007766-the-zoho-crm-app 2023-07-13T20:01:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007768-the-dynamics-crm-app 2023-07-13T20:01:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007769-the-infusionsoft-app 2023-07-13T20:01:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007770-the-fullcontact-app-for-freshdesk 2023-07-13T20:01:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007771-the-outlook-contacts-sync-app 2023-07-13T20:01:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007773-dynamics-crm-integration 2023-07-13T20:01:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007774-how-to-integrate-freshsales-with-freshdesk- 2023-07-13T20:01:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007775-how-to-integrate-freshsales-suite-with-freshdesk- 2023-08-02T19:53:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007777-the-harvest-app 2023-07-13T20:01:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007781-the-quickbooks-app 2023-07-13T20:01:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007782-the-xero-app 2023-07-13T20:01:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007783-the-logmein-rescue-app 2023-07-13T20:01:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007784-the-mailchimp-app 2023-07-13T20:01:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007788-the-dropbox-app 2023-07-13T20:01:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007789-the-box-app 2023-07-13T20:01:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007790-the-onedrive-app 2023-07-13T20:01:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007791-converting-wordpress-comments-to-freshdesk-tickets 2023-07-13T20:01:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007792-the-surveymonkey-app 2023-07-13T20:01:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007795-the-ilos-videos-app 2023-07-13T20:01:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007802-computer-telephony-integration-framework 2023-07-13T20:01:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007803-freshdesk-telephony-partner-extension-with-five9 2023-08-02T19:53:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007804-freshdesk-telephony-partner-extension-with-genesys 2023-08-02T19:53:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007805-freshdesk-telephony-partner-extension-with-aircall 2023-08-02T19:53:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007806-freshdesk-telephony-partner-extension-with-amazon-connect 2023-08-02T19:53:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007807-freshdesk-telephony-partner-extension-with-ringcentral 2023-08-02T19:53:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007808-using-zapier-to-integrate-freshdesk-with-other-apps 2023-07-13T20:01:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007809-the-shopify-app 2023-09-25T19:11:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007810-the-seoshop-app 2023-07-13T20:01:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007811-the-bigcommerce-app 2023-07-13T20:01:46+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007813-how-are-ebay-tickets-created-and-how-can-you-respond 2023-07-13T20:01:47+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007814-how-can-you-manage-ticket-properties-and-automations 2023-07-13T20:01:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007815-how-can-you-tag-and-manage-ticket-tags-for-ebay-tickets 2023-07-13T20:01:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007816-how-can-you-respond-to-an-ebay-ticket 2023-07-13T20:01:48+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007817-how-can-you-use-freshdesk-integrations-with-ebay-tickets 2023-07-13T20:01:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007818-buyer-contact-management-merging-and-privacy-protection 2023-07-13T20:01:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007819-ebay-as-a-support-channel-faq 2023-07-13T20:01:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007820-the-slack-app 2023-07-13T20:01:50+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007822-the-office-365-app 2023-07-13T20:01:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007823-the-microsoft-teams-app 2023-07-13T20:01:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007824-simplifying-collaboration-using-the-latest-slack-app 2023-07-13T20:01:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007825-the-woopra-app 2023-07-13T20:01:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007826-gooddata-and-freshdesk-integration 2023-07-13T20:01:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007828-the-magento-app-part-1-manage-magento-customer-requests-using-freshdesk 2023-07-13T20:01:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007829-the-magento-app-part-2-access-magento-details-in-freshdesk 2023-07-13T20:01:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007830-introduction-to-freshdesk-freshservice-integration 2023-07-13T20:01:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007831-setting-up-the-freshdesk-freshservice-integration-admins- 2023-07-13T20:01:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007832-syncing-ticket-field-and-properties-between-freshdesk-and-freshservice 2023-07-13T20:01:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007833-important-update-whatsapp-business-integration-with-freshdesk 2023-07-13T20:01:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007834-whatsapp-for-business-integration 2023-07-13T20:01:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007835-new-whatsapp-pricing-from-february-1-2022 2023-07-13T20:01:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007836-tracking-whatsapp-usage-metrics-from-your-freshdesk-account 2023-07-13T20:02:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007837-the-salesforce-app-part-1-access-contact-details-create-tickets 2023-07-13T20:02:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007838-the-salesforce-app-part-2-sync-tickets-details-from-freshdesk 2023-07-13T20:02:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007840-the-salesforce-plus-app 2023-07-13T20:02:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007841-salesforce-plus-lightning-app 2023-07-13T20:02:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007842-the-sugarcrm-app-for-freshdesk 2023-07-13T20:02:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007843-the-freshdesk-app-for-sugarcrm 2023-07-13T20:02:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007845-how-to-integrate-freshmarketer-s-session-replay-with-freshdesk- 2023-07-13T20:02:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007846-how-to-integrate-freshsuccess-with-freshdesk- 2023-07-13T20:02:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007847-integrating-your-freshdesk-account-with-pagerduty 2023-07-13T20:02:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007851-single-sign-on-in-freshdesk 2023-07-13T20:02:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007852-configuring-custom-sso-policies-under-org 2023-07-13T20:02:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007853-setting-up-single-sign-on-for-your-wordpress-users 2023-07-13T20:02:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007854-reauthorization-of-custom-mailbox 2023-07-13T20:02:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007856-restrict-access-to-your-support-portal-using-ip-address 2023-07-13T20:02:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007857-password-policy 2023-07-13T20:02:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007858-restricting-helpdesk-access-to-certain-domains-domain-whitelisting- 2023-07-13T20:02:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007860-tls-v1-1-support-deprecation 2023-07-13T20:02:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007861-secure-attachments 2023-07-13T20:02:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007862-restrict-file-extensions 2023-07-13T20:02:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007863-allowlist-nat-ips 2026-03-13T12:56:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007864-enabling-tls-1-2-strong-cipher-suites 2023-07-13T20:02:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007865-configuring-csp-for-freshdesk-portal 2023-07-13T20:02:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007866-update-on-ip-allowlisting-for-freshdesk-application-load-balancer 2023-07-13T20:02:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007867-ticket-archiving 2023-07-13T20:02:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007868-spam-and-trash 2023-07-13T20:02:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007869-freshworks-terms-of-service-tos-update-march-2019 2023-07-13T20:02:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007870-freshworks-privacy-update 2023-07-13T20:02:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007871-freshworks-terms-of-service-tos-update-april-2020 2023-07-13T20:02:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007872-freshdesk-cookie-policy 2023-07-13T20:02:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007873-freshworks-terms-of-service-tos-update-may-2020 2023-07-13T20:02:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007874-freshworks-privacy-policy-update-june-2020 2023-07-13T20:02:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007875-redacting-sensitive-information 2023-07-13T20:02:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007879-hipaa-configuration-guide 2023-08-02T19:53:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007885-what-is-freshworks-neo-admin-center- 2023-07-13T20:02:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007886-organization-admins-in-neo-admin-center 2023-07-13T20:02:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007887-how-to-access-freshdesk-with-freshworks-neo-admin-center 2023-07-13T20:02:35+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007888-getting-started-with-freshthemes 2023-07-13T20:02:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007889-palettes-and-hex-codes 2023-07-13T20:02:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007890-custom-style-magic 2023-07-13T20:02:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007891-complete-layout-customization 2023-07-13T20:02:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007892-previewing-your-theme-without-publishing 2023-07-13T20:02:37+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007893-what-is-liquid- 2023-07-13T20:02:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007894-liquid-markups 2023-07-13T20:02:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007895-dynamic-placeholders 2023-07-13T20:02:38+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007896-using-filters 2023-07-13T20:02:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007897-conditional-statements 2023-07-13T20:02:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007898-looping-and-iteration 2023-07-13T20:02:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007899-assigning-variables 2023-07-13T20:02:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007900-cycles 2023-07-13T20:02:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007901-generic-portal-information 2023-07-13T20:02:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007902-multilingual-portal 2023-07-13T20:02:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007903-managing-user-access 2023-07-13T20:02:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007904-access-to-forums 2023-07-13T20:02:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007905-access-to-solutions 2023-07-13T20:02:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007906-accessing-attachments 2023-07-13T20:02:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007907-using-snippets-for-critical-behavior 2023-07-13T20:02:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007908-portal-layout-basics 2023-07-13T20:02:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007909-page-level-customizations 2023-07-13T20:02:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007910-how-to-publish-your-freshtheme-to-the-themes-gallery- 2023-07-13T20:02:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007911-how-to-use-a-ready-made-freshtheme 2023-07-13T20:02:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007927-how-to-find-your-api-key 2023-07-13T20:02:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007928-create-and-update-tickets-with-custom-fields-using-api 2023-07-13T20:02:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007929-create-and-update-contacts-with-custom-fields-using-apis- 2023-07-13T20:02:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007930-webhooks-faq 2023-07-13T20:02:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007932-activity-api 2023-07-13T20:02:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007933-api-key-based-authentication 2023-07-13T20:02:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007941-how-facebook-messenger-api-update-for-europe-will-impact-freshdesk-users 2023-07-13T20:03:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007942-integrating-a-facebook-page-with-your-helpdesk 2023-07-13T20:03:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007943-replying-to-facebook-posts-from-freshdesk 2023-07-13T20:03:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007944-why-do-you-have-to-reauthorize-your-facebook-page-often- 2023-07-13T20:03:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007945-creating-a-branded-support-tab-on-your-facebook-page 2023-07-13T20:03:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007947-facebook-real-time-messaging 2023-07-13T20:03:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007948-logging-in-and-logging-out-of-the-android-app 2023-07-13T20:03:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007949-creating-new-tickets-and-accessing-the-ticket-list 2023-07-13T20:03:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007950-searching-across-your-freshdesk-account-common-actions 2023-07-13T20:03:05+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007951-the-hamburger-menu-and-navigation-toolbar 2023-07-13T20:03:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007953-the-ticket-guide-reply-to-attach-files-and-modify-ticket-properties 2023-07-13T20:03:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007955-replying-to-and-modifying-properties-of-tickets 2023-07-13T20:03:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007956-notifications-and-other-settings 2023-07-13T20:03:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007957-time-tracking-for-tickets-via-the-mobile-app 2023-07-13T20:03:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007959-viewing-and-editing-contacts-using-the-freshdesk-android-app 2023-07-13T20:03:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007960-voice-search-in-the-freshdesk-android-app 2023-07-13T20:03:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007961-support-for-deeplinks-in-the-freshdesk-android-app 2023-07-13T20:03:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007962-sharing-freshdesk-tickets-with-other-apps-on-android 2023-07-13T20:03:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007963-faqs-about-the-freshdesk-android-app 2023-07-13T20:03:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007964-securing-your-freshdesk-android-app-with-fingerprint-and-face-recognition 2023-08-02T23:08:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007965-logging-in-and-out-of-the-ios-app 2023-07-13T20:03:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007966-creating-new-tickets-and-accessing-the-ticket-list 2023-07-13T20:03:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007967-searching-via-freshdesk-on-your-mobile-app-other-common-actions 2023-07-13T20:03:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007968-replying-to-and-modifying-properties-of-tickets 2023-07-13T20:03:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007969-notifications-and-other-settings 2023-07-13T20:03:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007972-viewing-and-editing-contacts-on-the-ios-app 2023-07-13T20:03:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007973-universal-links-in-the-ios-app 2023-07-13T20:03:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007974-faqs-and-troubleshooting 2023-07-13T20:03:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007975-score-card-widget-in-freshdesk-ios-app 2023-07-13T20:03:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007976-securing-your-freshdesk-ios-app-using-passcode-faceid-or-touchid 2023-08-02T23:09:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007977-logging-in-and-out-of-the-ipad-app 2023-07-13T20:03:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007978-creating-new-tickets-and-accessing-the-ticketlists-in-ipad 2023-07-13T20:03:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007979-notifications-and-other-settings-in-ipad 2023-07-13T20:03:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007980-replying-to-and-modifying-properties-of-tickets-in-ipad 2023-07-13T20:03:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007981-searching-across-your-freshdesk-account-common-actions-in-ipad 2023-07-13T20:03:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007982-viewing-and-editing-contacts-on-the-ios-app-in-ipad 2023-07-13T20:03:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007985-notification-schedule-for-ios-android 2023-07-13T20:03:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007986-how-to-use-freshdesk-analytics-in-the-mobile-app 2023-07-13T20:03:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007987-using-custom-email-servers-to-send-and-receive-support-emails 2023-08-29T12:12:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007988-activating-your-support-email 2023-07-13T20:03:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007989-setting-up-a-forwarding-rule-in-gmail 2023-07-13T20:03:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007990-migrating-from-gmail-to-freshdesk- 2023-07-13T20:03:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007992-custom-mail-servers-for-public-email-domains 2023-08-02T19:53:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007993-what-are-the-different-email-notifications-and-how-to-use-them 2023-07-13T20:03:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007994-configuring-dynamic-email-notifications 2023-07-13T20:03:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007995-built-in-smart-notifications-for-agents 2023-07-13T20:03:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007996-sending-an-outbound-email- 2023-07-13T20:03:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007997-the-differences-between-an-outbound-ticket-and-a-normal-ticket 2023-07-13T20:03:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007998-why-is-a-customer-s-reply-to-a-ticket-creating-a-new-ticket-email-threading- 2023-07-13T20:03:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000007999-showing-and-hiding-ticket-id-from-email-subject-line 2023-07-13T20:03:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008001-email-domain-verification-using-dkim-records 2023-07-13T20:03:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008002-email-delivery-failure-notification 2023-07-13T20:03:36+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008007-setting-up-your-help-widget 2023-07-13T20:03:39+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008008-customizing-the-appearance-of-your-help-widget 2023-07-13T20:03:40+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008009-supporting-customers-in-multiple-languages-with-the-help-widget 2023-07-13T20:03:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008010-showing-specific-solution-articles-based-on-pages-on-your-website-to-provide-contextual-help 2023-07-13T20:03:41+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008011-prepopulating-hiding-or-disabling-ticket-fields-opening-the-widget-and-other-advanced-functionali 2023-07-13T20:03:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008012-tracking-frustrated-customers-with-the-help-widget 2023-07-13T20:03:42+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008013-launching-the-widget-when-a-button-is-clicked 2023-07-13T20:03:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008014-authenticating-users-into-the-help-widget 2023-07-13T20:03:43+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008015-showing-a-specific-solution-article-when-a-button-is-clicked 2023-07-13T20:03:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008016-shopify-embedding-the-knowledge-base-and-a-contact-form 2023-07-13T20:03:44+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008017-wordpress-embedding-the-knowledge-base-and-a-contact-form 2023-07-13T20:03:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008018-wix-embedding-the-knowledge-base-and-a-contact-form 2023-07-13T20:03:45+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008023-auto-resolve-customer-tickets-using-the-email-bot 2023-07-13T20:03:49+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008026-training-freddy-answers-to-provide-instant-resolutions 2023-07-13T20:03:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008027-what-are-bot-flows-how-to-trigger-bot-flows-in-freshdesk- 2023-07-13T20:03:51+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008028-how-to-create-effective-answers- 2023-07-13T20:03:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008029-measure-the-performance-of-freddy-answers-using-insights 2023-07-13T20:03:52+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008030-setting-up-auto-triage 2023-07-13T20:03:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008031-using-auto-triage-suggestions 2023-07-13T20:03:53+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008032-measure-the-performance-of-auto-triage-using-reports 2023-07-13T20:03:54+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008033-basics-of-the-assist-bot 2023-07-13T20:03:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008034-how-to-build-an-assist-bot- 2023-07-13T20:03:55+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008035-enabling-multiselect-in-an-assist-bot-conversation 2023-07-13T20:03:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008036-configuring-actions-in-the-assist-bot-flows 2023-07-13T20:03:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008037-setting-up-your-api-library-in-the-assist-bot 2023-07-13T20:03:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008038--conversations-in-the-assist-bot-flow 2023-07-13T20:03:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008039-multilingual-bot-flows-in-the-assist-bot 2023-07-13T20:03:57+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008040-custom-params-for-freddy-assist 2023-07-13T20:03:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008041-setting-up-quick-actions-in-your-assist-bot 2023-07-13T20:03:58+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008042-use-solution-article-suggestions-to-respond-to-tickets-faster 2023-07-13T20:03:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008043-use-canned-response-suggestions-to-respond-to-tickets-faster 2023-07-13T20:03:59+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008045-setting-up-the-thank-you-detector 2023-07-13T20:04:00+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008046-measure-your-cx-automation-performance-with-the-freddy-reporting-app 2023-07-13T20:04:01+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008047-making-the-most-out-of-your-solution-articles-with-freddy 2023-07-13T20:04:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008048-improve-agent-productivity-with-freddy 2023-07-13T20:04:02+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008050-summarize-automate-ticket-summaries-for-efficient-collaboration 2023-07-13T20:04:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008051-rephrase-improve-support-quality-responses-using-ai 2023-07-13T20:04:03+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008052-solution-article-generator-save-time-when-creating-help-articles 2023-07-13T20:04:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008053-expand-text-to-email-format-with-the-email-generator 2024-09-26T14:11:56+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008054-tone-enhancer-match-your-tone-to-the-context-of-the-conversation 2023-07-13T20:04:04+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008055-setting-up-your-knowledge-base 2023-07-13T20:04:06+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008056-optimizing-your-solution-articles-for-search-engines 2023-07-13T20:04:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008057-collaborate-with-your-team-to-set-up-your-knowledge-base 2023-07-13T20:04:07+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008058-power-of-a-knowledge-base-and-auto-suggest- 2024-10-16T16:46:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008059-converting-agent-replies-to-solution-articles 2023-07-13T20:04:08+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008060-how-to-get-more-out-of-the-knowledge-base-editor 2023-07-13T20:04:09+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008063-collaborating-on-knowledge-base-content-using-freshconnect 2023-07-13T20:04:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008064-using-advanced-formatting-options-in-the-knowledge-base 2023-07-13T20:04:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008065-working-with-article-templates 2023-07-13T20:04:11+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008066-structuring-your-knowledge-base-with-flexible-hierarchy-up-to-5-folder-levels- 2023-07-13T20:04:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008067-content-management-receiving-feedback-on-an-article 2023-07-13T20:04:12+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008068-content-management-article-analytics 2023-07-13T20:04:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008069-restructuring-your-knowledge-base 2023-07-13T20:04:13+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008070-automatic-sitemap-generation 2023-07-13T20:04:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008071-deleting-an-article-folder-or-category 2023-07-13T20:04:14+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008073-managing-your-knowledge-base-for-multiple-products 2023-07-13T20:04:15+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008074-working-with-article-list-view 2023-07-13T20:04:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008075-working-with-quick-views 2023-07-13T20:04:16+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008076-what-s-new-with-the-freshdesk-knowledge-base 2023-07-13T20:04:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008077-understanding-article-status 2023-07-13T20:04:17+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008078-working-with-article-versioning 2023-07-13T20:04:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008079-understanding-the-knowledge-base-dashboard 2023-07-13T20:04:18+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008080-building-your-community-with-forums-in-freshdesk 2023-07-13T20:04:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008081-setting-up-your-community-forums 2023-07-13T20:04:19+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008082-different-forum-types-and-what-they-do 2023-07-13T20:04:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008083-forum-moderation-and-advanced-spam-protection 2023-07-13T20:04:20+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008084-how-to-follow-topics-and-forums-in-the-community- 2023-07-13T20:04:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008085-merging-forum-topics 2023-07-13T20:04:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008088-setting-up-a-multilingual-knowledge-base 2023-07-13T20:04:22+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008089-managing-multilingual-knowledge-base-using-article-status 2023-07-13T20:04:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008090-how-to-use-the-approval-workflow-to-collaborate-with-your-team 2023-07-13T20:04:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008091-customizing-roles-of-agents-using-the-knowledge-base 2023-07-13T20:04:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008092-understanding-the-flow-of-article-status-during-an-approval-process 2023-07-13T20:04:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008443-overview-of-collaboration 2023-08-01T12:21:21+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008444-setting-up-parent-child-ticketing 2023-08-01T12:21:23+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008445-creating-child-tickets-on-the-go 2023-08-01T12:21:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008446-creating-child-tickets-using-templates 2023-08-01T12:21:24+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008447-parent-child-ticketing-views-filters-and-ticket-scope 2023-08-01T12:21:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008448-automate-parent-child-ticketing-workflows 2023-08-01T12:21:25+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008449-create-a-new-child-ticket-automatically-using-a-webhook 2023-08-01T12:21:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008450-enabling-shared-ownership 2023-08-01T12:21:26+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008451-setting-up-shared-ownership-of-tickets 2023-08-01T12:21:27+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008452-using-bulk-actions-and-scenarios- 2023-08-01T12:21:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008453-shared-ownership-and-ticket-views 2023-08-01T12:21:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008454-circumventing-automations-rules-that-remove-shared-ownership 2023-08-01T12:21:28+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008456-introduction-to-collaborators 2023-08-01T12:21:29+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008457-what-are-the-different-collaborator-roles-and-privileges- 2023-08-02T20:28:10+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008458-how-to-set-up-collaborators- 2023-08-01T12:21:30+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008460-how-to-measure-the-performance-of-collaborators- 2023-08-01T12:21:31+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008461-organize-internal-conversations-with-threads 2023-08-01T12:21:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008462-collaborate-using-forward-threads- 2023-08-01T12:21:32+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008463-collaborate-within-the-ticket-using-discussion-threads- 2023-08-01T12:21:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008464-collaborate-on-notes-agent-or-customer-replies-using-private-threads- 2023-08-01T12:21:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008465-using-threads-on-the-freshdesk-ios-android-mobile-app- 2023-08-01T12:21:33+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008466-configuring-automations-on-thread-updates-on-a-ticket 2023-08-01T12:21:34+05:30 always 0.512 https://support.natero.com/support/solutions/articles/50000008467-what-s-changing-with-threads-guide-for-existing-customers- 2023-08-01T12:21:34+05:30 always 0.512