Natero

Getting started with email in Freshdesk 5

• Using custom email servers to send and receive support emails
• Activating your support email
• Setting up a forwarding rule in Gmail
• Migrating from Gmail to Freshdesk
• Custom mail servers for public email domains

Notifications 3

• What are the different email notifications and how to use them
• Configuring dynamic email notifications
• Built-in smart notifications for Agents

Initiating outbound conversations with customers 2

• Sending an outbound email
• The differences between an outbound ticket and a normal ticket

How emails work in Freshdesk 2

• Why is a customer's reply to a ticket creating a new ticket? (email threading)
• Showing and hiding ticket ID from email subject line

Email delivery in Freshdesk 2

• Email domain verification using DKIM records
• Email Delivery Failure Notification