While performing bulk imports in Freshdesk, you can use the following formats to configure timezones and languages for contacts in your CSV file.
Time Zone Import Format:
| Code Format | Time Zone Setting in Freshdesk |
| Midway Island | (GMT-11:00) Midway Island |
| Samoa | (GMT-11:00) Samoa |
| Hawaii | (GMT-10:00) Hawaii |
| Alaska | (GMT-09:00) Alaska |
| Pacific Time (US & Canada) | (GMT-08:00) Pacific Time (US & Canada) |
| Tijuana | (GMT-08:00) Tijuana |
| Arizona | (GMT-07:00) Arizona |
| Chihuahua | (GMT-07:00) Chihuahua |
| Mazatlan | (GMT-07:00) Mazatlan |
| Mountain Time (US & Canada) | (GMT-07:00) Mountain Time (US & Canada) |
| America/Chicago | (GMT-06:00) America/Chicago |
| Central America | (GMT-06:00) Central America |
| Central Time (US & Canada) | (GMT-06:00) Central Time (US & Canada) |
| Guadalajara | (GMT-06:00) Guadalajara |
| Mexico City | (GMT-06:00) Mexico City |
| Monterrey | (GMT-06:00) Monterrey |
| Saskatchewan | (GMT-06:00) Saskatchewan |
| America/Bogota | (GMT-05:00) America/Bogota |
| Bogota | (GMT-05:00) Bogota |
| Eastern Time (US & Canada) | (GMT-05:00) Eastern Time (US & Canada) |
| Indiana (East) | (GMT-05:00) Indiana (East) |
| Lima | (GMT-05:00) Lima |
| Quito | (GMT-05:00) Quito |
| Caracas | (GMT-04:30) Caracas |
| Atlantic Time (Canada) | (GMT-04:00) Atlantic Time (Canada) |
| La Paz | (GMT-04:00) La Paz |
| Santiago | (GMT-04:00) Santiago |
| Newfoundland | (GMT-03:30) Newfoundland |
| Brasilia | (GMT-03:00) Brasilia |
| Buenos Aires | (GMT-03:00) Buenos Aires |
| Georgetown | (GMT-03:00) Georgetown |
| Greenland | (GMT-03:00) Greenland |
| Mid-Atlantic | (GMT-02:00) Mid-Atlantic |
| Azores | (GMT-01:00) Azores |
| Cape Verde Is. | (GMT-01:00) Cape Verde Is. |
| Casablanca | (GMT+00:00) Casablanca |
| Dublin | (GMT+00:00) Dublin |
| Edinburgh | (GMT+00:00) Edinburgh |
| Europe/London | (GMT+00:00) Europe/London |
| Lisbon | (GMT+00:00) Lisbon |
| London | (GMT+00:00) London |
| Monrovia | (GMT+00:00) Monrovia |
| UTC | (GMT+00:00) UTC |
| Amsterdam | (GMT+01:00) Amsterdam |
| Belgrade | (GMT+01:00) Belgrade |
| Berlin | (GMT+01:00) Berlin |
| Bern | (GMT+01:00) Bern |
| Bratislava | (GMT+01:00) Bratislava |
| Brussels | (GMT+01:00) Brussels |
| Budapest | (GMT+01:00) Budapest |
| Copenhagen | (GMT+01:00) Copenhagen |
| Ljubljana | (GMT+01:00) Ljubljana |
| Madrid | (GMT+01:00) Madrid |
| Paris | (GMT+01:00) Paris |
| Prague | (GMT+01:00) Prague |
| Rome | (GMT+01:00) Rome |
| Sarajevo | (GMT+01:00) Sarajevo |
| Skopje | (GMT+01:00) Skopje |
| Stockholm | (GMT+01:00) Stockholm |
| Warsaw | (GMT+01:00) Warsaw |
| West Central Africa | (GMT+01:00) West Central Africa |
| Zagreb | (GMT+01:00) Zagreb |
| Athens | (GMT+02:00) Athens |
| Bucharest | (GMT+02:00) Bucharest |
| Cairo | (GMT+02:00) Cairo |
| Harare | (GMT+02:00) Harare |
| Helsinki | (GMT+02:00) Helsinki |
| Istanbul | (GMT+02:00) Istanbul |
| Jerusalem | (GMT+02:00) Jerusalem |
| Kyiv | (GMT+02:00) Kyiv |
| Minsk | (GMT+02:00) Minsk |
| Pretoria | (GMT+02:00) Pretoria |
| Riga | (GMT+02:00) Riga |
| Sofia | (GMT+02:00) Sofia |
| Tallinn | (GMT+02:00) Tallinn |
| Vilnius | (GMT+02:00) Vilnius |
| Baghdad | (GMT+03:00) Baghdad |
| Kuwait | (GMT+03:00) Kuwait |
| Moscow | (GMT+03:00) Moscow |
| Nairobi | (GMT+03:00) Nairobi |
| Riyadh | (GMT+03:00) Riyadh |
| St. Petersburg | (GMT+03:00) St. Petersburg |
| Volgograd | (GMT+03:00) Volgograd |
| Tehran | (GMT+03:30) Tehran |
| Abu Dhabi | (GMT+04:00) Abu Dhabi |
| Baku | (GMT+04:00) Baku |
| Muscat | (GMT+04:00) Muscat |
| Tbilisi | (GMT+04:00) Tbilisi |
| Yerevan | (GMT+04:00) Yerevan |
| Kabul | (GMT+04:30) Kabul |
| Ekaterinburg | (GMT+05:00) Ekaterinburg |
| Islamabad | (GMT+05:00) Islamabad |
| Karachi | (GMT+05:00) Karachi |
| Tashkent | (GMT+05:00) Tashkent |
| Chennai |
(GMT+05:30) Chennai |
| Kolkata | (GMT+05:30) Kolkata |
| Mumbai | (GMT+05:30) Mumbai |
| New Delhi | (GMT+05:30) New Delhi |
| Sri Jayawardenepura | (GMT+05:30) Sri Jayawardenepura |
| Kathmandu | (GMT+05:45) Kathmandu |
| Almaty | (GMT+06:00) Almaty |
| Astana | (GMT+06:00) Astana |
| Dhaka | (GMT+06:00) Dhaka |
| Novosibirsk | (GMT+06:00) Novosibirsk |
| Rangoon | (GMT+06:30) Rangoon |
| Bangkok | (GMT+07:00) Bangkok |
| Hanoi | (GMT+07:00) Hanoi |
| Jakarta | (GMT+07:00) Jakarta |
| Krasnoyarsk | (GMT+07:00) Krasnoyarsk |
| Beijing | (GMT+08:00) Beijing |
| Chongqing | (GMT+08:00) Chongqing |
| Hong Kong | (GMT+08:00) Hong Kong |
| Irkutsk | (GMT+08:00) Irkutsk |
| Kuala Lumpur | (GMT+08:00) Kuala Lumpur |
| Perth | (GMT+08:00) Perth |
| Singapore | (GMT+08:00) Singapore |
| Taipei | (GMT+08:00) Taipei |
| Ulaanbaatar | (GMT+08:00) Ulaanbaatar |
| Urumqi | (GMT+08:00) Urumqi |
| Osaka | (GMT+09:00) Osaka |
| Sapporo | (GMT+09:00) Sapporo |
| Seoul | (GMT+09:00) Seoul |
| Tokyo | (GMT+09:00) Tokyo |
| Yakutsk | (GMT+09:00) Yakutsk |
| Adelaide | (GMT+09:30) Adelaide |
| Darwin | (GMT+09:30) Darwin |
| Brisbane | (GMT+10:00) Brisbane |
| Canberra | (GMT+10:00) Canberra |
| Guam | (GMT+10:00) Guam |
| Hobart | (GMT+10:00) Hobart |
| Melbourne | (GMT+10:00) Melbourne |
| Port Moresby | (GMT+10:00) Port Moresby |
| Sydney | (GMT+10:00) Sydney |
| Vladivostok | (GMT+10:00) Vladivostok |
| Magadan | (GMT+11:00) Magadan |
| New Caledonia | (GMT+11:00) New Caledonia |
| Solomon Is. | (GMT+11:00) Solomon Is. |
| Auckland | (GMT+12:00) Auckland |
| Fiji | (GMT+12:00) Fiji |
| Kamchatka | (GMT+12:00) Kamchatka |
| Marshall Is. | (GMT+12:00) Marshall Is |
| Wellington | (GMT+12:00) Wellington |
| Nuku'alofa | (GMT+13:00) Nuku'alofa |
Language Import Format:
| Code | Language configuration in Freshdesk |
| ar | Arabic |
| ca | Catalan |
| cs | Czech |
| da | Danish |
| de | German |
| en | English |
| es-LA | Spanish (Latin America) |
| es | Spanish |
| et | Estonian |
| fi | Finnish |
| fil | Filipino |
| fr | French |
| hu | Hungarian |
| id | Indonesian |
| it | Italian |
| ja-JP | Japanese |
| ko | Korean |
| nb-NO | Norwegian |
| nl | Dutch |
| pl | Polish |
| pt-BR | Portuguese (BR) |
| pt-PT | Portuguese/Portugal |
| ru-RU | Russian |
| sk | Slovak |
| sl | Slovenian |
| sv-SE | Swedish |
| tr | Turkish |
| vi | Vietnamese |
| zh-CN | Chinese |
| uk | Ukrainian |
| he | Hebrew |
| th | Thai |
| ro | Romanian |
| zh-TW | Chinese (Traditional) |
| lv-LV | Latvian |
| bs | Bosnian |
| bg | Bulgarian |
| hr | Croatian |
| el | Greek |
| ms | Malay |
| lt | Lithuanian |
| sr | Serbian |
| is | Icelandic |