We recommend users of Freshdesk to check with their system administrators to ensure the following system and browsers are available.
Operating System Requirements
Ensure your computers are installed with one of the following operating systems:
- Windows 7.0 or Higher
- OSX 10.12.1 or Higher
For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.
Browser Requirements
Supported web browsers:
- Chrome/Firefox/Safari/Edge: Latest 2 versions
Tip: Freshdesk Mint works best with Chrome on a dual-core CPU and 6GB RAM.
Browser Feature Requirements
Depending on the browser of your choice, you will then have to configure the following browser features:
- JavaScript must be enabled
- Cookies must be enabled
- LocalStorage must be enabled
- HTTPS - TLS v1.2 or Higher
Mobile Operating System Requirements
Freshdesk apps are available on both the App Store and Google Play. We recommend as a minimum requirement you use the following versions or higher versions of the mobile operating system:
- iOS: 10.0 or higher
- Android: 7.1.1 or higher