Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly, and manage the properties of tickets on the fly. For example, you can move between tickets, assign a ticket to yourself or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.
To pull up the list of keyboard shortcuts that are available, just type ? on your keyboard at any point.
Note: You can enable/disable keyboard shortcuts in your portal by clicking on the agent profile picture icon on the top right corner of your helpdesk and using the toggle for Keyboard Shortcuts.
Shortcuts to navigate within the application
These shortcuts help you navigate to any tab/page within your support portal.
| Keys | Purpose |
| g and d | Go to Dashboard tab |
| g and t | Go to Tickets tab |
| g and e | Go to Social tab |
| g and s | Go to Solutions tab |
| g and f | Go to Forums tab |
| g and c | Go to Customers tab |
| g and r | Go to Reports tab |
| g and a | Go to Admin tab |
| g and n | Open New ticket form |
| g and m | Open Outbound email |
| / | Place the cursor in the Search box |
| ? | View the list of keyboard shortcuts available |
Shortcuts to use within the Tickets tab (Tickets List View page)
These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.
|
Keys |
Purpose |
| Alt + Right |
Go to the next page |
| Alt + Left |
Go to the previous page |
| up |
Move cursor to the previous ticket |
| down |
Move cursor to the next ticket |
| x | Select the ticket |
| v | Jump to views |
| s | Execute a scenario |
Once a ticket has been selected (on the Ticket Details page), you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.
| Keys | Purpose |
| Space | Scroll down the ticket |
| Enter | Open the ticket |
| # | Delete a ticket |
| ~ | Close a ticket |
| Alt + ~ | Close ticket without sending email notification |
| ! | Mark the ticket as spam |
Shortcuts to use within the ticket view (on the Ticket Details page)
Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its properties.
|
Keys |
Purpose |
| j | Go to the next ticket |
| k | Go to the previous ticket |
| r | Reply to a ticket |
| f | Forward a ticket |
| n | Add note to a ticket |
| Ctrl + Enter | Send the content in the text editor |
| Alt + Ctrl + Enter | Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending') |
| w | Add yourself as a watcher to a ticket |
| m | Add time to a ticket |
| p | Priority |
| # | Delete a ticket |
| ~ | Close a ticket |
| ! | Mark a ticket as spam |
| ] | Expand the conversations in a ticket |
| } | View the activities of the ticket |
Freshdesk helps you navigate your way around your helpdesk easily by using keyboard shortcuts. These shortcuts can be used to perform repetitive tasks quickly and manage the properties of tickets on the fly. For example, you could move between tickets, assign a ticket to yourself or delete tickets in your helpdesk by using key combinations inside Freshdesk. You can use these shortcuts with a Standard 101/102-Key or Natural PS/2 Keyboard.
To pull up the list of shortcuts available, click on the '?' button at any point.
Note: You can disable keyboard shortcuts in your portal by clicking on the agent profile picture icon on the top right corner of your helpdesk and using the toggle for 'Keyboard Shortcuts'.
Shortcuts to navigate within the application
These shortcuts help you navigate to any tab/page within your support portal.
| Keys | Purpose |
| g and d | Go to Dashboard tab |
| g and t | Go to Tickets tab |
| g and e | Go to Social tab |
| g and s | Go to Solutions tab |
| g and f | Go to Forums tab |
| g and c | Go to Customers tab |
| g and r | Go to Reports tab |
| g and a | Go to Admin tab |
| g and n | Open New ticket form |
| g and m | Open Outbound email |
| / | Place the cursor in the Search box |
| ? | View the list of keyboard shortcuts available |
Shortcuts to use within the Tickets tab (Tickets List View page)
These shortcuts can be used when you are on the Tickets tab. Please note that the navigation between tickets will happen based on the position of the cursor in your tickets tab. The current position of the cursor is indicated as shown below.
| Keys | Purpose |
| Alt + Right |
Go to the next page |
| Alt + Left |
Go to the previous page |
| up or k | Move cursor to the previous ticket |
| down or j | Move cursor to the next ticket |
| x | Select the ticket |
| v | Jump to views |
| s | Execute a scenario |
Once a ticket has been selected (on the Ticket Details page), you can use these shortcuts to perform actions like opening the ticket or assigning the ticket to yourself.
| Keys | Purpose |
| Space | View hover with details of the ticket |
| Enter | Open the ticket |
| @ | Assign the ticket to yourself |
| # | Delete a ticket |
| ~ | Close a ticket |
| Alt + ~ | Close ticket without sending email notification |
| ! | Mark the ticket as spam |
Shortcuts to use within the ticket view (on the Ticket Details page)
Once you open a ticket, you can use these shortcuts to perform actions like replying to the ticket or changing its property.
|
Keys |
Purpose |
| Alt + Right | Go to the next ticket |
| Alt + Left | Go to the previous ticket |
| r | Reply to a ticket |
| f | Forward a ticket |
| n | Add note to a ticket |
| Ctrl + Enter | Send the content in the text editor |
| Alt + Ctrl + Enter | Opens the 'Send' dropdown in the text editor for applying a Status change (Example: 'Send and Set as Pending') |
| w | Add yourself as a watcher to a ticket |
| m | Add time to a ticket |
| p | Priority |
| @ | Assign the ticket to yourself |
| # | Delete a ticket |
| ~ | Close a ticket |
| ! | Mark a ticket as spam |
| ] | Expand the conversations in a ticket |
| } | View the activities of the ticket |