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This article provides details on the options/features available on the Freshcaller conversation widget during an ongoing call. For instructions on making or...

By default, Freshcaller records both incoming and outgoing calls. However, as an admin, you can configure the number properties to configure call recording ...

Adding Call notes allows you to quickly jot down a call's summary. Notes help you or anyone in your account to get the complete picture of the call. Som...

As an agent, you can now use call tags to label or categorize each inbound or outbound call that you attend. Unlike call notes, which are free-form text, ta...

Freshcaller allows you to transfer calls to another agent, team, or contact within your account. Additionally, you can transfer calls to an external number....

Freshcaller allows you to invite other team members or contacts as guests to an ongoing conversation. You can also make conference calls to an external numb...

With Freshcaller, you can now have two different call lines within a single call.  You can easily switch between the two lines and have a seamless conversa...

What are related calls? The cold/warm transfer or conference calls that you initiate from an ongoing call are called related calls. The call metrics sectio...

In addition to transferring calls to other agents or contacts, you can also transfer calls to a queue or IVR with the Queue Transfer option. This feature ca...