Freshdesk Arcade
Leaderboards, Quests, Trophies and Badges
As far as fun professions go, customer support isn't too high up on the list. Day after day of angry callers, frustrating bugs, repetitive replies and b...
Fri, 12 Jan, 2024 at 11:31 PM
Gamifying the support process puts the fun back into customer support. It can also help align your support team with your business goals by offering reward...
Thu, 13 Jul, 2023 at 6:33 PM
With every agent in your team starting to earn points, it's only fair that they are ranked at different levels based on their score. The more points th...
Thu, 13 Jul, 2023 at 6:33 PM
Quests represent performance goals that you set up for your support agents. They help you align your support team with your business purposes, by driving t...
Thu, 13 Jul, 2023 at 6:33 PM
In addition to the default set of quests available in Freshdesk, you can create custom quests that are more fine-tuned to your business goals. For example,...
Thu, 13 Jul, 2023 at 6:33 PM
Track and improve agent productivity by gamifying your helpdesk - every ticket becomes a chance to score points, climb up the leaderboard and win trophie...
Thu, 13 Jul, 2023 at 6:33 PM
You can reset the points in the Arcade Settings to the default 100 points (modifiable) at any point in time. For instance, you might want your agents to st...
Fri, 12 Jan, 2024 at 11:30 PM