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Freshdesk offers objects that are native to a helpdesk system, like tickets, contacts, and companies. These objects form the core of any business and contai...

Custom object records contain data across the fields that were created. For our custom object ‘Orders', records represent the actual orders. When creati...

What is an association An association helps you establish a meaningful relationship between objects in Freshdesk. For our considered use case, information ...

Filtering custom object Records You can filter records based on the fields created. Let’s say as an admin, you’d like to understand how many orders have be...

With Analytics, you can get insights not just into the custom objects that you create, but also into the native objects available within Freshdesk to assess...

You can set up automation rules to run on every incoming ticket and configure it to perform actions based on predefined conditions. By using automation rule...

With time trigger automation, you can set up automation rules to update custom object fields based on the time taken since a ticket has been acted upon.  ...

You can set up automation rules to run on tickets when an agent acts on a ticket in real-time. Using automation rules with Custom Objects, you can perform t...

You can extend the functionality of custom objects to your support portal in Freshdesk. Enable your customers to raise tickets associated with a record by m...