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You can use ticket forms to take support queries and collect feedback from your customers. You will be able to find these forms by default on your support ...

The ticket form includes a bunch of fields like Requester, Subject, Type, and Description, by default. However, you can customize the ticket form to contai...

A dependent field lets you add a hierarchical dropdown to your ticket form. It gives you an easy way to create deeper ticket categories and identify the mo...

The ticket status is one of the most important ticket fields in Freshdesk as it helps you define your core support process for your team. It is a part of y...

You can make your ticket fields dynamic so that the fields change based on the user input. In Freshdesk, you can add dynamic sections under the default fie...

Admins can setup translations for ticket fields based on the various languages configured in Freshdesk. These translations will reflect for: Customers o...

You can archive a ticket field that you created by clicking on Admin > Workflows > Ticket Fields > hover over the respective ticket field that you ...

The ticket form includes a bunch of fields like Requester, Subject, Type, and Description, by default. However, you can customize the ticket form to contain...

We understand that customers reach out to your business in more than one channel. Hence, it is essential that the source of each query is recorded appropria...