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Every person raising a support ticket in your helpdesk through any channel becomes a contact automatically. If you let customers create tickets without log...

Login to your freshdesk account to edit your end user profile. Click on your profile name on the top right corner > Edit profile. In the profile setti...

Every person who raises a support ticket in your helpdesk through any channel automatically becomes a contact. You can make your customers create an accoun...

Email is one of the easiest ways in which your customers can reach you, so you need to make sure you put it up on your website and let all your customers ...