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Every support agent knows that even the most extensive Knowledge Base can't stop some common questions from cropping up repeatedly - questions that for...

Admins can instantly import and export the canned responses to manage them better. You can import and/or export an entire folder of responses or specific re...

Placeholders in Freshdesk are a great way to add dynamic content and personalize your automated emails. An email that refers to the customer by name, updat...

Placeholders in Freshdesk let you add dynamic content (like the requester's name or ticket details) to your Canned Responses, Email Notifications and ...

When agents are using Canned Responses on a daily basis, Admins will need to understand and track every response's usage to keep them all updated. With ...