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This solution article talks about how you can automatically assign tickets to agents in a group and how to change an agent's availability.  AUTOMAT...

NOTE: If you are an Omnichannel customer and using Omnichannel Groups & Business hours, you can only add a threshold limit on tickets and calls. Howe...

Round-robin ticket assignment refers to the circular assignment of tickets. How automatic ticket assignment through Round-robin works When tickets are ...

With load-balanced ticket assignment, you can define the number of tickets an agent can handle at any given time. This way, you can ensure that your agents...

Skill-based ticket assignment allows you to automatically prioritize and route tickets to the right agent based on their skills. For example, consider an ...