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The Android app for Freshdesk lets you support your customers, on the go, through your smartphone or tablet device. You can resolve issues quickly with th...

Once you log in to the Freshdesk app, you will see the ticket list. The ticket list view displays the priority (low, medium, high, urgent), status (open, cl...

Searching via Freshdesk on your Mobile App   Search for tickets, customers/contacts, and knowledgebase articles (solutions) across your help desk, in the ...

Download the Android app here The Hamburger Menu The hamburger menu displays the default and personal ticket list views in your helpdesk. To n...

Download the Android app here Reply, Add Notes, and Forward a ticket   To reply to a ticket, click on the ‘tap to reply’ section at the bottom of t...

Replying to a ticket You can reply to tickets by clicking on the reply icon at the bottom and draft your message. Once your message is drafted, you can ...

Download the Android app here Settings To access Ticket notifications, go to three-dotted menu> Settings. The users can find the agent name, email...

This solution article helps support agents track time spent on resolving tickets via the Freshdesk iOS and Android apps. To learn how you can track time via...

Download the Android app here Contact Screen and Contact Lists The Freshdesk app lets you access details about any contact present in your helpdesk b...

Download the Android app here With Freshdesk for Android, you can search for tickets, customers and solution articles in your account by voice. Voice sea...