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With Freshdesk, you can set up a community to provide your customers with a platform to interact with each other. This will be useful both from a customer ...

Your community forums in Freshdesk are organized into a 3-level hierarchy: Categories > Forums > Topics At the top level, you have vario...

You can drive discussions in your community forums with as many types of forum as you need. Here are the four forum types that Freshdesk offers: Foru...

One of the important aspects of running a user community is making sure that the user-generated content is moderated properly. And chances are, when you ha...

You can follow topics and specific forums in your community to be notified when there is an update. This way, you can respond immediately when your custom...

Sometimes, you might notice that there are two or more forum topics that essentially talk about the same thing. In such cases, these topics can all be mer...