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If your content goes through a review process before being published, the approval workflow within the Freshdesk knowledge base really comes in handy. Using...

With the approval workflow now available in the Freshdesk Knowledge base, admins can now provide specific levels of access to agents, based on the part they...

In the approval workflow of the Freshdesk knowledge base, changes to the article status follow a specific flow when certain actions are performed on an arti...