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TABLE OF CONTENTS Who is a Collaborator? Why do we need them?  Who is a Collaborator? Why do we need them? Your agents are in the front line to s...

With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. Col...

TABLE OF CONTENTS Inviting a collaborator to a ticket Adding Collaborators and defining their scope from Admin page Allowing agents to add Collabor...

With Collaborators, support managers and agents can add or invite colleagues from other teams or third-party contacts into the ticket as a Collaborator. ...