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Here's how you can get your API key: Log in to your Freshdesk account. Click on your profile picture on the top right and select 'Profile Setting...

If you have a ticket form with custom fields in them, you can create or update tickets with value for those custom fields - entirely via APIs. Say, you want...

This solution article will help you figure out how to create and update contacts that have custom fields with APIs.   STEP 1: Get the name of the custo...

What are webhooks? A Webhook is a “callback” to an application or web service that is triggered when a specific event occurs. That means you can setup a we...

The activity API allows you and your agents to record activities from an external application or system in Freshdesk's contact timeline. Pushing informa...

What is API key based authentication API based authentication is a more secure way to authenticate your API transactions. API keys are more immune to attac...