With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only after logging in,  for both agents and customers.

When your users receive an attachment in their mailbox they'll be prompted to log in to the portal in order to access or download the file. If you've set up single sign-on, the login page redirects to the SSO page by default. Your users will then have to sign in to access the attachment.

Quick guide to setting up secure attachments:

  • Login to your helpdesk as an Administrator
  • Go to Admin > Account > Security
  • Use the toggle to enable secure attachments under the access settings for attachments section
  • Click on Save changes button