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You can restrict support agents and customers who can log in to your support portal to certain IP addresses. Once you enable IP range restriction in your p...

You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...

When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, onl...

From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...

With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only a...

You can control agents and customers from sending and receiving specific file types while exchanging messages on tickets.  For example, you can block cu...

You have to allowlist certain IPs from your end. We’re doing this to ensure that we can serve you better from a security and performance perspective.  A...

Freshworks is committed to implementing and updating security controls to ensure information systems and customer data used as part of our offerings are pro...

This article provides details on configuring the content security policy (CSP) for Freshdesk portal layout customization. CSP is a security layer that prote...

This is applicable only for customers on the AUS-pod (ap-southeast-2) Freshdesk currently operates on the below IP addresses for its Application load...