This is applicable only for customers on the AUS-pod (ap-southeast-2)

Freshdesk currently operates on the below IP addresses for its Application load balancers:

Data Center Location

IP Addresses

AUS

(ap-southeast-2)

3.24.64.8

52.65.42.233

54.153.133.60

54.66.119.34

54.206.146.53

54.252.77.222

54.206.143.243

54.66.119.238

54.252.17.178



As part of Freshdesk’s scaling operations and to maintain stability, new IP addresses are being added to our product’s Load Balancer through our service provider, AWS. Allowlist the additional IP addresses to ensure that your agents can continue accessing the Freshdesk portal via VPN seamlessly. 


This change is applicable to you only if you have previously allowlisted Loadbalancer IPs in your VPN. Please add the below list of additional IPs to the existing list. 


Additional IP Addresses:


  • 54.79.197.131

  • 13.210.23.123

  • 54.253.16.59

  • 3.106.158.65

  • 13.211.182.135

  • 3.104.130.159

  • 52.65.189.69

  • 54.66.86.26

  • 13.236.78.173

  • 13.237.224.140

  • 3.105.198.208

  • 13.237.99.109

  • 13.54.169.44

  • 13.236.99.235

  • 13.236.239.201


Reach out to us at support@freshdesk.com for any assistance.