Once you've added a support email address to your account, you will have to verify and set up forwarding rules in your mailbox. Kindly follow the below steps to activate your support email address.

  • Go to Admin tab > click on Email
  • Once in, click on the Verify button corresponding the email to be activated
  • Copy the Freshdesk forwarding address generated for the email

  • Sign in to your mailbox and go to Settings -> Forwarding and POP/IMAP. Add the copied email as a forwarding address. Once you’re done, click Next.
  • You'll receive an activation code in the next screen. Copy the code, and paste it in your email inbox settings page, and click on Save.

  • Once done, click on the Next button in Freshdesk and your email will be activated.