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The Tickets tab lets you view and filter the tickets in your account. By default, the tickets are displayed in a card layout; however, you can change the vi...

There are times when you might want to follow the progress of an interesting ticket, even though it's assigned to another agent in your team - it migh...

Sometimes, a customer might try to get your attention regarding a particular issue by contacting you through separate channels. Sometimes, the same issue m...

The customized table view allows agents to add or customize the fields they see in the Table View of their tickets page. By adding custom fields, agents...

Tip: Head over to the community discussion here to share your feedback! In the hustle and bustle of handling tickets all day, scrolling down to the late...

TABLE OF CONTENTS What is a task? How does task management help? Working on an internal task raised on Freshchat  Admin capabilities for managing in...