Integrating Freshdesk and Salesforce

These solution articles will explain how to install the Salesforce App in your Freshdesk and how to install the Freshdesk app in Salesforce, their features and benefits.

The Salesforce app: Part 1 - Access Contact Details, & Create Tickets
The Freshdesk-Salesforce integration allows agents to view, edit and create Freshdesk tickets from inside Salesforce, and also to view Salesforce contact i...
Thu, 13 Jul, 2023 at 8:02 PM
The Salesforce app: Part 2 - Sync Tickets Details from Freshdesk
Features availability:       Feature Freshdesk plans Salesforce plans Ticket properties from Freshdesk will be accessible in Salesforce. E...
Thu, 13 Jul, 2023 at 8:02 PM
The Salesforce Plus App
Salesforce Plus is an enhanced version of Freshdesk sales integration where we introduce configurable two-way syncs in addition to enhanced CRM data availa...
Thu, 13 Jul, 2023 at 8:02 PM
Salesforce Plus - Lightning App
You can install or update the salesforce lightning version by following the steps mentioned in this link.  The package (version 1.35) contains two versi...
Thu, 13 Jul, 2023 at 8:02 PM