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Introduction to Apps 7

• Introduction to Apps
• What is a Custom App?
• How to update and delete tickets using the Bulk ticket manager light app?
• How to hide ticket fields using the Hide/Disable Ticket Fields app?
• How to set up the reply "from" email using Email Configuration App?

View all 7

Google Apps and Freshdesk 10

• How to enable Single sign on for Google Apps Premier Edition?
• The Google Contacts App
• The Google Analytics app
• The Google Calendar app
• The Google Hangouts App: Part 2 - For Customers

View all 10

Keeping engineering and support on track 3

• The JIRA plus app
• The Pivotal Tracker app
• The JIRA app - Creating a custom field

Keeping sales and support in sync 9

• The Nimble CRM app
• The Zoho CRM app
• The Dynamics CRM app
• The Infusionsoft app
• The FullContact app for Freshdesk

View all 9

Auto-invoicing customers for time spent 3

• The Harvest app
• The QuickBooks App
• The Xero App

Remote assistance and screen sharing 1

• The LogMeIn Rescue app

Email Marketing Apps 1

• The MailChimp app

Cloud storage and document sharing apps 3

• The Dropbox app
• The Box app
• The OneDrive app

Integrating WordPress and Freshdesk 1

• Converting WordPress comments to Freshdesk tickets

Customer Feedback and Satisfaction survey apps 1

• The SurveyMonkey app

Screencast apps 1

• The ilos Videos app

Telephony Service apps 6

• Computer Telephony Integration Framework
• Freshdesk Telephony Partner Extension with Five9
• Freshdesk Telephony Partner Extension with Genesys
• Freshdesk Telephony Partner Extension with Aircall
• Freshdesk Telephony Partner Extension with Amazon Connect

View all 6

Automate tasks between Freshdesk and other apps 1

• Using Zapier to integrate Freshdesk with other apps

eCommerce apps 3

• The Shopify app
• The SEOshop app
• The Bigcommerce app

eBay 7

• How are eBay Tickets created and How can you Respond
• How can you manage Ticket Properties and Automations
• How can you Tag and Manage Ticket Tags for eBay tickets
• How can you Respond to an eBay Ticket
• How can you use Freshdesk Integrations with eBay Tickets

View all 7

Team Collaboration Apps 4

• The Slack app
• The Office 365 App
• The Microsoft Teams App
• Simplifying collaboration using the latest Slack app

Reports and Analytics 2

• The Woopra App
• GoodData and Freshdesk integration

The Magento App 2

• The Magento app: Part 1 - Manage Magento customer requests using Freshdesk
• The Magento app: Part 2 - Access Magento Details in Freshdesk

Integrating Freshdesk with Freshservice 3

• Introduction to Freshdesk-Freshservice integration
• Setting up the Freshdesk-Freshservice integration (Admins)
• Syncing ticket field and properties between Freshdesk and Freshservice

Integrating with Whatsapp Business 4

• Important Update: WhatsApp Business Integration with Freshdesk
• WhatsApp for Business Integration
• New WhatsApp pricing from February 1, 2022
• Tracking WhatsApp usage metrics from your Freshdesk account

Integrating Freshdesk and Salesforce 4

• The Salesforce app: Part 1 - Access Contact Details, & Create Tickets
• The Salesforce app: Part 2 - Sync Tickets Details from Freshdesk
• The Salesforce Plus App
• Salesforce Plus - Lightning App

Integrating Freshdesk and SugarCRM 2

• The SugarCRM App for Freshdesk
• The Freshdesk app for SugarCRM

Integration with Freshmarketer 1

• How to Integrate Freshmarketer’s Session Replay with Freshdesk?

Integration with Freshsuccess 1

• How to integrate Freshsuccess with Freshdesk?

Integrating Freshdesk with PagerDuty 1

• Integrating your Freshdesk account with PagerDuty