eBay

This document contains all the articles that will help you link and use your eBay account with your helpdesk

How are eBay Tickets created and How can you Respond
Once you’ve linked your eBay account with your helpdesk, if a prospective buyer gets in touch with a question, it will be converted into a ticket in your he...
Thu, 13 Jul, 2023 at 8:01 PM
How can you manage Ticket Properties and Automations
eBay tickets created in Freshdesk will have the following default properties. Ticket Attribute Value Source eCommerce Priority Low St...
Thu, 13 Jul, 2023 at 8:01 PM
How can you Tag and Manage Ticket Tags for eBay tickets
When a ticket is created for a product listed on eBay, the ticket will be automatically tagged with a set of tags to make it easier for you to search and fi...
Thu, 13 Jul, 2023 at 8:01 PM
How can you Respond to an eBay Ticket
The standard actions of “Reply”, “Forward” and “Add Note” can be executed.  Reply to a ticket: eBay restricts all responses to a 2000-character limit. S...
Thu, 13 Jul, 2023 at 8:01 PM
How can you use Freshdesk Integrations with eBay Tickets
Only Freshdesk integrations that depend on the time-sheet entry feature can be used alongside eCommerce tickets. All other integrations will be ineffective....
Thu, 13 Jul, 2023 at 8:01 PM
Buyer Contact Management, Merging and Privacy Protection
Buyer Contact Data: In order to protect the privacy of the buyer, eBay has certain restrictions in place. One of these restrictions is that sellers on eBay ...
Thu, 13 Jul, 2023 at 8:01 PM
eBay as a support channel - FAQ
Will my customer know I’m using Freshdesk when I respond to their message? No. When you respond to an eBay buyer from Freshdesk, they will receive it o...
Thu, 13 Jul, 2023 at 8:01 PM