eBay
This document contains all the articles that will help you link and use your eBay account with your helpdesk
Once you’ve linked your eBay account with your helpdesk, if a prospective buyer gets in touch with a question, it will be converted into a ticket in your he...
Thu, 13 Jul, 2023 at 8:01 PM
eBay tickets created in Freshdesk will have the following default properties. Ticket Attribute Value Source eCommerce Priority Low St...
Thu, 13 Jul, 2023 at 8:01 PM
When a ticket is created for a product listed on eBay, the ticket will be automatically tagged with a set of tags to make it easier for you to search and fi...
Thu, 13 Jul, 2023 at 8:01 PM
The standard actions of “Reply”, “Forward” and “Add Note” can be executed. Reply to a ticket: eBay restricts all responses to a 2000-character limit. S...
Thu, 13 Jul, 2023 at 8:01 PM
Only Freshdesk integrations that depend on the time-sheet entry feature can be used alongside eCommerce tickets. All other integrations will be ineffective....
Thu, 13 Jul, 2023 at 8:01 PM
Buyer Contact Data: In order to protect the privacy of the buyer, eBay has certain restrictions in place. One of these restrictions is that sellers on eBay ...
Thu, 13 Jul, 2023 at 8:01 PM
Will my customer know I’m using Freshdesk when I respond to their message? No. When you respond to an eBay buyer from Freshdesk, they will receive it o...
Thu, 13 Jul, 2023 at 8:01 PM