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Google does not allow openid authentication through google apps premier accounts by default. (Standard edition google apps accounts work fine).   To cha...

If you've been using plain old Gmail to handle customer support so far, you might have a lot of contact information about your customers stored in your ...

TABLE OF CONTENTS Quick guide to integrating Freshdesk with Google Analytics: Google Analytics 4 upgrade impact on Freshdesk apps Google Analytics i...

With the Google Calendar app for Freshdesk, you can create and edit events from inside Freshdesk, and stay on top of all the things you need to do. A q...

Note: This feature is currently not available on Freshdesk Mint. Your customers can initiate a hangout with your agents right from their ticket in the F...

The new Google Apps Single Sign On (SSO) identity services capability for cloud application supports the SAML SSO standard. This comes with a number of pre-...

You can disable gmail gadgets for selected users by following these steps.   Go to your Google Apps dashboard and click on the ‘Organizations and Users’...

The Freshdesk Gmail Gadget lets you quickly check into ticket and requestor information right from your email, and even send your replies from there.  ...

Has collaborating with your colleagues on Google Hangouts left you unaware of the customer updates on tickets?  With the new Hangouts Chat integration,...

The Google Drive app for Freshdesk allows your agents to easily share files from their Drive accounts on the ticket conversation. This makes it easy for th...