Facebook support on Freshdesk

Learn how to integrate your Facebook brand pages and automatically create tickets from posts and comments.

Integrating a Facebook page with your helpdesk
You can add one Facebook brand page to your Freshdesk account if you're on the Sprout plan and unlimited Facebook pages from Blossom onwards, and manag...
Thu, 13 Jul, 2023 at 8:03 PM
Replying to Facebook posts from Freshdesk
You can reply to all messages and/or posts from visitors on your Facebook page right from within your helpdesk. Replying to visitor posts When...
Thu, 13 Jul, 2023 at 8:03 PM
Why do you have to reauthorize your Facebook Page often?
There are times when you see the following message under Admin in your Freshdesk portal. 'Your Facebook channel is inaccessible. It looks like usernam...
Thu, 13 Jul, 2023 at 8:03 PM
Creating a branded support tab on your Facebook page
You can open up your self-service portal (knowledge base and forums) to your Facebook fans via the Facebook page tab in your integrated Facebook pages. The...
Thu, 13 Jul, 2023 at 8:03 PM
Facebook real-time messaging
We've updated our APIs to bring in messages from your Facebook pages in real-time. This means that messages will now appear in your helpdesk inst...
Thu, 13 Jul, 2023 at 8:03 PM