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Facebook Messenger API Updates 1

• How Facebook Messenger API Update for Europe will impact Freshdesk users

Facebook support on Freshdesk 5

• Integrating a Facebook page with your helpdesk
• Replying to Facebook posts from Freshdesk
• Why do you have to reauthorize your Facebook Page often?
• Creating a branded support tab on your Facebook page
• Facebook real-time messaging

Configuring Help Widget 4

• Setting up your help widget
• Customizing the appearance of your help widget
• Supporting customers in multiple languages with the help widget
• Showing specific solution articles based on pages on your website to provide contextual help

Advanced features in the help widget 5

• Prepopulating, hiding, or disabling ticket fields, opening the widget, and other advanced functionality in the help widget
• Tracking frustrated customers with the help widget
• Launching the widget when a button is clicked
• Authenticating users into the help widget
• Showing a specific solution article when a button is clicked

Embedding the widget into your website 3

• Shopify: embedding the knowledge base and a contact form
• WordPress: embedding the knowledge base and a contact form
• Wix: embedding the knowledge base and a contact form