How emails work in Freshdesk

Why is a customer's reply to a ticket creating a new ticket? (email threading)
For every incoming email, Freshdesk checks 3 email markers to understand whether the email is a reply to an already-existing ticket. If the email is identi...
Thu, 13 Jul, 2023 at 8:03 PM
Showing and hiding ticket ID from email subject line
Usually, when a customer raises a ticket in your support portal through email, the follow up conversations on that ticket carry the ticket ID on the subjec...
Thu, 13 Jul, 2023 at 8:03 PM