Freddy AI with generative AI enhancements

Use Freddy's generative AI capabilities to delight customers and boost agent productivity.

Rephrase: Improve support quality responses using AI
Support agents often find themselves juggling between multiple tickets simultaneously. They need to respond to customers quickly, which often compromises th...
Thu, 13 Jul, 2023 at 8:04 PM
Solution article generator: Save time when creating help articles
Support agents often have to create solution articles to help their customers understand products and offerings. This can be a time-consuming task that can ...
Thu, 13 Jul, 2023 at 8:04 PM
Auto-create email responses with the Email Generator
Customer support agents often need to respond quickly to customers, but drafting elaborate emails can be time-consuming. Our new Freddy AI capability, Email...
Thu, 13 Jul, 2023 at 8:04 PM
Tone Enhancer: Match your tone to the context of the conversation
As a support agent, your ability to respond promptly to customer inquiries is crucial. However, it is equally important to maintain a personalized tone that...
Thu, 13 Jul, 2023 at 8:04 PM
Summarize: Automate ticket summaries for efficient collaboration
As a support agent, you know how important it is to provide accurate and timely information to your customers. But when tickets get long, keeping track of a...
Thu, 13 Jul, 2023 at 8:04 PM