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Email Bot 1

• Auto-resolve customer tickets using the Email Bot

Freddy Answers 4

• Training Freddy Answers to provide instant resolutions
• What are bot flows? How to trigger bot flows in Freshdesk?
• How to create effective answers?
• Measure the performance of Freddy Answers using Insights

Auto Triage 3

• Setting up Auto Triage
• Using Auto Triage suggestions
• Measure the performance of Auto Triage using Reports

Assist Bot 9

• Basics of the Assist Bot
• How to build an Assist bot?
• Enabling 'Multiselect' in an Assist bot conversation
• Configuring 'Actions' in the Assist bot flows
• Setting up your API Library in the Assist bot

View all 9

Response Assist 3

• Use solution article suggestions to respond to tickets faster
• Use canned response suggestions to respond to tickets faster
• Setting up the Thank You Detector

Freddy Reports 1

• Measure your CX automation performance with the Freddy Reporting app

Making the most with Freddy 2

• Making the most out of your solution articles with Freddy
• Improve agent productivity with Freddy

Freddy AI with generative AI enhancements 5

• Rephrase: Improve support quality responses using AI
• Solution article generator: Save time when creating help articles
• Expand text to email format with the Email Generator
• Tone Enhancer: Match your tone to the context of the conversation
• Summarize: Automate ticket summaries for efficient collaboration