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Support agents often find themselves juggling between multiple tickets simultaneously. They need to respond to customers quickly, which often compromises th...

Support agents often have to create solution articles to help their customers understand products and offerings. This can be a time-consuming task that can ...

Customer support agents often need to respond quickly to customers, but drafting elaborate emails can be time-consuming. Our new Freddy AI capability, Email...

As a support agent, your ability to respond promptly to customer inquiries is crucial. However, it is equally important to maintain a personalized tone that...

As a support agent, you know how important it is to provide accurate and timely information to your customers. But when tickets get long, keeping track of a...