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Assist bot, powered by Freddy AI, helps you create guides to onboard agents faster, ensures consistency in agent responses, boosts agent morale by enabling ...

The Assist bot builder lets you build a bot without the need for custom development. It is as easy as connecting a few dots with numbers.    A quick guide...

Multiselect in the bot builder allows agents to select more than one option as applicable in a bot conversation. Restricting agents to a single select radio...

The Assist bot’s builder, powered by Freddy, allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create...

The Assist bot's builder allows you to make extensive API calls to any external/internal system to fetch or push data and have it displayed as part of t...

Every conversation your bot has with your agents is recorded as a ticket in the Assist bot builder. You will be able to view all the messages exchanged betw...

When you have agents working globally across various regions, a bot helping the agent in a language they best understand will improve the agent experience a...

When the agent is logged in from a Freshdesk account, you might want to fetch some information like their agent ID, the source page from where the bot was i...

Quick Actions in the bot builder enables agents to move around easily in a bot conversation. You can allow your agents to go to the previous or a different ...