Response Assist
Help your agents resolve tickets faster and better comply with their SLAs. Connect them to the right solution articles and canned responses while they respond to customers. Also, ensure that customer replies like 'thank you' do not reopen resolved tickets for your agents.
Solution articles are often used by agents to respond to customer tickets. Not only do they contain a lot of information relevant to common customer cases, ...
Thu, 13 Jul, 2023 at 8:03 PM
Canned responses are an effective way for agents to use a predefined set of email templates to respond to common customer queries. They save agents the hass...
Thu, 13 Jul, 2023 at 8:03 PM
The Thank You Detector, powered by Freddy, can understand the intent of customer responses to 'resolved' or 'closed' tickets to decide if it...
Thu, 13 Jul, 2023 at 8:04 PM