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Auto Triage, powered by Freddy, auto-classifies incoming tickets to save agents’ time and effort. Auto Triage learns from existing ticket data to provide ti...

Auto Triage, powered by Freddy, provides intelligent ticket field values by analyzing existing ticket data. This makes it easy to tag and classify tickets a...

You can use the Freddy Reporting app to track and optimize the performance of Auto Triage. To get started, you need to install the custom Freddy Reporting a...