Natero

Exploring Curated Reports 21

• Overview of Curated Reports
• Ticket Volume Trends Report
• Helpdesk Ticket Volume Report
• Helpdesk Performance Report
• Average first response time in Analytics (Helpdesk Performance)

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Working with Custom Reports 11

• Custom Reporting – Basics
• Applying filters at a widget level in Analytics
• Applying report filters in custom reports
• Setting up multiple metrics inside a widget
• Adding group by as a filter in Analytics

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Working with Legacy Reports in Freshdesk 30

• Reporting features for each plan
• Helpdesk In-depth report - Overview
• Created tickets (Helpdesk In-depth)
• Resolved tickets (Helpdesk In-depth)
• Unresolved tickets (Helpdesk In-depth)

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Real time dashboards and reporting 1

• Team Dashboards - Setup and Functionality

Getting Started with Freshdesk Analytics 14

• Introduction to Analytics
• Support metrics in Freshdesk Analytics
• Filtering reports in Analytics
• Scheduling and subscribing to reports in Analytics
• Exporting your data in Analytics

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