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Note: Learn the basics of Analytics in this video. Find the guide to using Analytics here. As Administrators or Supervisors, you are often restricted to...

You can filter reports and widgets using the following criteria: Based on a particular time period or a custom date range, this will help you understand y...

Report filters are global filters that get applied to all widgets present in the report canvas. This helps save a lot of time and effort. You can filter rep...

Many a time, you might want to compare multiple metrics to get a deeper dive of how things work. In such situations, you can add metrics that you want to ob...

Group by is a widget level filter that helps group your data based on a category. For example, the widget named Total tickets grouped by Source gives the nu...

In Freshdesk Analytics, when you apply a date range filter at the report level, the metrics inside every widget will be mapped to a date range dimension by ...

After you apply the necessary filters to a widget and click Apply, the widget will load and display the data. If you want to add this widget to another repo...

Every widget in the library is unique and so is your use case. You don’t have to select a random widget from the library and change every aspect of it to ma...

Text widgets and widget styling give you more control over the appearance of custom reports. You can set background color, transparency, border width and mu...

In addition to using the curated reports to track your knowledge base, you can also create your own reports using custom reports. A custom report can consis...